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Notice PaperNo. 21 Thursday, November 21, 2013 10:00 a.m. |
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Introduction of Government Bills |
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Introduction of Private Members' Bills |
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Notices of Motions (Routine Proceedings) |
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Questions |
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| Q-1502 — November 20, 2013 — Ms. Sims (Newton—North Delta) — With regard to Service Canada Old Age Security and Canada Pension Plan call centres for fiscal years 2006-2007 through 2012-2013 (year-to-date): (a) what was the volume of calls received by these centres, broken down (i) by year, (ii) by province or region, (iii) for the years 2011-2012 and 2012-2013, by month; (b) what was the number of calls that received a high volume message, broken down (i) by year, (ii) by province or region, (iii) for the years 2011-2012 and 2012-2013, by month; (c) what were the national service level standards for calls answered by an agent, broken down by year; (d) what were the actual service level standards achieved for calls answered by an agent, broken down (i) by year, (ii) by province or region, (iii) for the years 2011-2012 and 2012-2013, by month; (e) what were the national service level standards for call-backs, broken down by year; (f) what were the actual service level standards achieved for call-backs, broken down (i) by year, (ii) by province or region, (iii) for the years 2011-2012 and 2012-2013, by month; (g) what was the average number of days for a call-back by an agent, broken down (i) by year, (ii) by province or region, (iii) for the years 2011-2012 and 2012-2013, by month; and (h) what was the number and percentage of term employees and of indeterminate employees respectively, broken down (i) by year, (ii) by province or region, (iii) for the years 2011-2012 and 2012-2013, by month? |
Notices of Motions for the Production of Papers |
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Business of Supply |
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Government Business |
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Private Members' Notices of Motions |
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| M-475 — November 20, 2013 — Ms. Duncan (Etobicoke North) — That the House instruct the Standing Committee on Public Safety and National Security to undertake a study to investigate the homicides of almost fifty young Somali-Canadian men since 2006, and that, within six months of the adoption of this motion, the Committee report to the House its findings and recommendations to reduce the violence. |
Private Members' Business |
| C-483 — October 16, 2013 — Mr. MacKenzie (Oxford) — Second reading and reference to the Standing Committee on Public Safety and National Security of Bill C-483, An Act to amend the Corrections and Conditional Release Act (escorted temporary absence). |
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| 2 Response requested within 45 days |
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