As a result of their deliberations committees may make recommendations which they include in their reports for the consideration of the House of Commons or the Government. Recommendations related to this study are listed below.

Recommendation 1

That Veterans Affairs Canada directly inform veterans participating in the rehabilitation program about the changes resulting from the new contract to their relationship with their case manager and the health professionals who will be providing them with services, and that a letter explaining the changes be sent to the participants.

Recommendation 2

That Veterans Affairs Canada communicate regularly with the Union of Veterans Affairs Employees and that it consult the union before making changes to programs affecting the work of departmental employees.

Recommendation 3

That Veterans Affairs acknowledge the lack of communication and consultation it had with Veterans and their families, Veterans Affairs employees and their union, and service providers regarding the PCVRS contract, and that it commit to properly consulting and communicating with them in the future.

Recommendation 4

That the Minister of Veterans Affairs commit to meeting regularly with the Veterans, advocates, and experts who make up Ministerial Advisory Groups.

Recommendation 5

That Veterans Affairs Canada acknowledge the gaps in its initial case managers communications strategy and immediately specify which of the case managers’ responsibilities will be transferred to PCVRS’ rehabilitation service specialists.

Recommendation 6

That Veterans Affairs Canada hire more permanent case managers to limit the number of cases assigned to each case manager to a maximum of twenty‑five (25).

Recommendation 7

That Veterans Affairs Canada, given the importance of institutional knowledge, ensure that the conditions offered to providers registering with PCVRS will support the retention of health care professionals who have experience with the unique services provided to veterans.

Recommendation 8

That Veterans Affairs Canada specify the terms and conditions that will allow it to oversee how the rehabilitation program management contract is implemented and ensure the quality of services delivered by PCVRS and its providers.

Recommendation 9

That Veterans Affairs Canada provide the Committee with a comprehensive update on the impacts of the rehabilitation contract awarded to PCVRS on service delivery to veterans by November 2023.

Recommendation 10

That the Office of the Veterans Ombud be asked to publish a report in one year’s time on the affects the contract has had on Veterans, VAC employees, and service providers.