A. Highlights of the Canada Post E-Consultation Results

Canadians were invited to participate in the Committee’s study of Canada Post through e-consultations between 26 September and 21 October 2016. It should be noted that e-consultations are not scientifically designed surveys, and as such do not provide a representative sample of the Canadian population.

This appendix presents the main findings of the e-consultation and focuses on three issues: method of mail delivery, federal subsidies and pricing strategies. It also provides a brief overview of the characteristics of individual and organizational respondents.

1. Characteristics of Respondents

A total of 5,332 individuals[1] responded to the e-consultation on Canada Post. About 50% of respondents have indicated that they or a member of their family have worked for Canada Post or one of its subsidiaries or competitors. About 55% of the respondents were female and 45% were male (20 respondents identified as other). About 73% of respondents were from urban areas (see Table B.1).

Overall, 195 organizations[2] responded to the e-consultation on Canada Post. About 70% of these respondents were from rural areas. The great majority of organizations had between 1 and 49 employees and are from rural areas. Larger organisations were mainly from urban areas (see Table B.2).

2. Methods of mail delivery

About 60% of individual respondents indicated that they prefer door-to-door delivery of their mail. That percentage falls to 35% for individuals living in rural areas. Almost 75% of both women and men with reduced mobility prefer door-to-door delivery of their mail. Overall, 34% of individuals living in rural areas prefer to receive their mail in a post office box (PO box). Overall, there are not a lot of differences between the preferences of women and men except for that related to PO boxes: About 14% of women prefer to receive their mail in a PO box compared with 6% of men (see Table B.3).

Overall, about 52% of organizational respondents have indicated that they prefer PO box delivery of their mail while 30% have indicated that they prefer door-to-door. In rural areas, 70% of organizations of 1 to 49 employees have indicated that they prefer PO box delivery, whereas 66% of urban organizations of the same size have indicated that they prefer door-to-door. Most organizations of 500 employees or more prefer door-to-door delivery of their mail whether or not they are located in a rural or urban area (see Table B.4).

3. Federal subsidies

About 63% of both rural and urban individual respondents agree or strongly agree that the federal government should subsidize the delivery of mail to maintain the existing level of service. That percentage is slightly lower for respondents who have indicated that they or a member of their family have worked for Canada Post or one of its subsidiaries or competitors. Seventy percent of women who have indicated that they or a member of their family have not worked for Canada Post or one of its subsidiaries or competitors agree or strongly agree that the federal government should subsidize the delivery of mail to maintain the existing level of service (see Table B.5).

About 68% of organizational respondents agree or strongly agree that the federal government should subsidize the delivery of mail to maintain the existing level of service. That percentage is not significantly different between rural and urban organizations. Organizations with 500 employees or more are more in favor of federal subsidies to maintain the existing level of service (see Table B.6).

4. Pricing strategies

About 48% of individual respondents strongly disagree or disagree with an increase in the price of stamps to better reflect the cost of services while 30% of respondents neither agree nor disagree. The percentage of men that agree or strongly agree with an increase in the price of stamps is almost double the percentage of women (30% and 17% respectively). The data does not show significant differences between rural and urban respondents (see Table B.7) in this regard.

About 50% of organizational respondents strongly disagree or disagree with an increase in the price of stamps to better reflect the cost of services while 32% of respondents neither agree nor disagree with such a proposed change. That percentage is not significantly different between rural and urban organizations (see Table B.8).

When asked if Canada Post should determine the price of mail delivery depending on the destination, as it does with parcels, about 54% of individual respondents strongly disagree or disagree; 33% of men and 24% of women agree or strongly agree with this proposal. The data does not show significant differences between rural and urban respondents (see Table B.9).

About 43% of organizational respondents strongly disagree or disagree with the price of mail delivery being based on the destination, as it is with parcels. But opinions on this issue appear to be not one-sided: 30% of respondents agree or strongly agree and 27% of respondents neither agree nor disagree with the price of mail delivery being dependent on the destination. Opinions are also split among organizations with 500 employees or more, wherein 33% of respondents are found in all three levels of breakdown (see Table B.10).

When asked if Canada Post should reduce the frequency of mail delivery to every other day to improve its financial sustainability, about 60% of individual respondents strongly disagree or disagree. This figure is higher, standing at about 77%, among respondents who have indicated that they or a member of their family have worked for Canada Post or one of its subsidiaries or competitors. Although 27% of both men and women agree or strongly agree with reducing the frequency of mail delivery to every other day, that figure is higher among men (43%) and women (38%) who have indicated that neither they nor a member of their families have a professional connection to Canada Post. The data does not show significant differences between rural and urban respondents in this regard (see Table B.11).

About 50% of organizational respondents strongly disagree or disagree with reducing the frequency of mail delivery to every other day to improve the financial sustainability of Canada Post, and organizations with over 500 employees are more against it than other organizations. That percentage is not significantly different for rural and urban organizations in this regard (see Table B.12).

When asked if persons wishing to obtain mail delivery at home should pay additional costs of service, about 71% of individual respondents strongly disagree or disagree. The data show significant differences between rural and urban respondents on this issue. Urban respondents (77%) are more likely to strongly disagree or disagree than rural respondents (55%). The highest percentage of respondents who agree and strongly agree with paying additional costs for door-to-door delivery is among men in rural areas who have indicated that have no professional connection to Canada Post (42%) (see Table B.13).

About 51% of organizational respondents strongly disagree or disagree with persons paying additional cost for door-to-door delivery. The data shows significant differences between rural and urban respondents on this issue. Urban respondents (70%) are more likely to strongly disagree or disagree than rural respondents (43%). Overall, 40% of rural respondents also agree and strongly agree with additional costs being charged for door-to-door delivery (see Table B.14).

Table B.1 – Characteristics of Individual Respondents to the Canada Post E-Consultation, percentage of grand total, 2016

	No working relationship with Canada Post			Working relationship with Canada Post			Grand Total
	Rural	Urban	Total	Rural	Urban	Total
Female	10.86%	17.80%	28.66%	6.70%	19.37%	26.07%	54.73%
Female with reduced mobility	1.11%	3.30%	4.41%	0.66%	1.91%	2.57%	6.98%
Male	5.23%	13.90%	19.13%	3.71%	22.06%	25.77%	44.90%
Male with reduced mobility	0.58%	1.39%	1.97%	0.38%	1.48%	1.86%	3.83%
Other	0.08%	0.21%	0.28%	0.00%	0.09%	0.09%	0.38%
Other with reduced mobility	0.04%	0.06%	0.09%	0.00%	0.04%	0.04%	0.13%
Grand total	16.17%	31.90%	48.07%	10.41%	41.52%	51.93%	100.00%

Source: Table prepared using data obtained from the Canada Post E-Consultation results, 2016.

Table B.2 – Characteristics of Organizational Respondents to the Canada Post E-Consultation, percentage of grand total, 2016

Number of full-time equivalent employees	Rural	Urban	Grand Total
Between 1 and 49	67.69%	23.59%	91.28%
Between 50 and 99	0.51%	2.56%	3.08%
Between 100 and 499	0.51%	2.05%	2.56%
500 or more	0.51%	2.56%	3.08%
Grand total	69.23%	30.77%	100.00%

Source: Table prepared using data obtained from the Canada Post E-Consultation results, 2016.

Table B.3 – Preferred Methods of Letter Mail Delivery for Individuals, 2016

	Centralized point within building (e.g. lock boxes found in lobbies of buildings)			Community, group or kiosk mailboxes			Door-to-door delivery			No preference			Other			Post Office box
	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total
Female	3%	8%	6%	17%	17%	17%	32%	70%	58%	4%	3%	3%	5%	1%	2%	39%	2%	14%
Female with reduced mobility	1%	10%	8%	10%	8%	9%	56%	77%	72%	0%	2%	2%	5%	1%	2%	28%	1%	8%
Male	1%	8%	7%	21%	18%	19%	42%	69%	64%	4%	3%	3%	5%	0%	1%	26%	1%	6%
Male with reduced mobility	6%	9%	8%	6%	5%	5%	45%	85%	75%	4%	1%	1%	16%	0%	4%	24%	1%	6%
Other	0%	6%	5%	0%	0%	0%	75%	88%	85%	25%	0%	5%	0%	6%	5%	0%	0%	0%
Other with reduced mobility	0%	0%	0%	0%	0%	0%	100%	100%	100%	0%	0%	0%	0%	0%	0%	0%	0%	0%
Grand total	2%	8%	6%	18%	17%	18%	35%	70%	60%	4%	3%	3%	5%	1%	2%	34%	2%	10%

Source: Table prepared using data obtained from the Canada Post E-Consultation results, 2016.

Table B.4 – Preferred Methods of Letter Mail Delivery for Organisations, 2016

Number of full-time equivalent employees	Centralized point within building (e.g. lock boxes found in lobbies of buildings)			Community, group or kiosk mailboxes			Door-to-door delivery			No preference			Other			Post Office box
	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total
Between 1 and 49	6%	2%	5%	4%	6%	4%	14%	66%	29%	4%	4%	4%	3%	0%	2%	70%	14%	56%
Between 50 and 99	0%	20%	17%	0%	0%	0%	0%	60%	50%	0%	20%	17%	0%	0%	0%	100%	0%	17%
Between 100 and 499	0%	75%	60%	0%	0%	0%	0%	0%	0%	0%	25%	20%	0%	0%	0%	100%	0%	20%
500 or more	0%	20%	17%	0%	0%	0%	100%	80%	83%	0%	0%	0%	0%	0%	0%	0%	0%	0%
Grand total	6%	9%	7%	4%	5%	4%	14%	63%	30%	4%	6%	5%	3%	0%	2%	70%	11%	52%

Source: Table prepared using data obtained from the Canada Post E-Consultation results, 2016.

Table B.5 – Opinion of individuals on federal government subsidies to Canada Post to maintain the existing level of service

	Strongly disagree			Disagree			Neither agree nor disagree			Agree			Strongly agree
	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total
Female	12%	15%	14%	5%	5%	5%	17%	16%	17%	17%	14%	15%	49%	49%	49%
Female with no working relationship with Canada Post	7%	9%	8%	6%	5%	5%	16%	15%	16%	17%	17%	17%	54%	54%	54%
Female with a working relationship with Canada Post	19%	21%	20%	4%	6%	6%	18%	17%	18%	17%	12%	13%	41%	44%	43%
Male	22%	18%	19%	8%	6%	6%	12%	14%	13%	13%	13%	13%	46%	50%	49%
Male with no working relationship with Canada Post	18%	13%	15%	8%	6%	7%	14%	12%	13%	11%	15%	14%	50%	53%	52%
Male with a working relationship with Canada Post	26%	21%	21%	8%	5%	6%	10%	15%	14%	15%	12%	13%	40%	47%	46%
Other	0%	6%	5%	0%	0%	0%	0%	13%	10%	50%	19%	25%	50%	63%	60%
Other with no working relationship with Canada Post	0%	9%	7%	0%	0%	0%	0%	18%	13%	50%	18%	27%	50%	55%	53%
Other with a working relationship with Canada Post	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	20%	20%	0%	80%	80%
Grand total	15%	16%	16%	6%	5%	6%	15%	15%	15%	16%	14%	14%	48%	49%	49%

Source: Table prepared using data obtained from the Canada Post E-Consultation results, 2016.

Table B.6 – Opinion of organizations on federal government subsidies to Canada Post to maintain the existing level of service

Number of full-time equivalent employees	Strongly disagree			Disagree			Neither agree nor disagree			Agree			Strongly agree
	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total
Between 1 and 49	6%	9%	7%	7%	2%	6%	21%	13%	19%	17%	24%	19%	49%	52%	50%
Between 50 and 99	0%	20%	17%	0%	0%	0%	0%	40%	33%	0%	20%	17%	100%	20%	33%
Between 100 and 499	100%	50%	60%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	50%	40%
500 or more	0%	20%	17%	0%	0%	0%	0%	0%	0%	0%	0%	0%	100%	80%	83%
Grand total	7%	13%	9%	7%	2%	5%	21%	13%	18%	16%	20%	17%	50%	52%	50%

Source: Table prepared using data obtained from the Canada Post E-Consultation results, 2016.

Table B.7 – Opinion of individuals on price of stamps increase to better reflect the cost of services

	Strongly disagree			Disagree			Neither agree nor disagree			Agree			Strongly agree
	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total
Female	38%	35%	36%	18%	19%	19%	31%	28%	29%	10%	12%	11%	3%	6%	5%
Female with no working relationship with Canada Post	39%	32%	34%	20%	21%	20%	28%	28%	28%	11%	13%	12%	2%	6%	5%
Female with a working relationship with Canada Post	35%	39%	38%	15%	17%	17%	35%	27%	29%	10%	11%	10%	5%	6%	6%
Male	26%	24%	24%	16%	15%	15%	31%	31%	31%	15%	18%	17%	13%	13%	13%
Male with no working relationship with Canada Post	29%	25%	26%	15%	14%	15%	28%	28%	28%	14%	19%	18%	14%	13%	13%
Male with a working relationship with Canada Post	21%	23%	23%	16%	15%	15%	35%	32%	33%	17%	17%	17%	12%	12%	12%
Other	50%	31%	35%	0%	13%	10%	25%	6%	10%	25%	31%	30%	0%	19%	15%
Other with no working relationship with Canada Post	50%	27%	33%	0%	9%	7%	25%	9%	13%	25%	36%	33%	0%	18%	13%
Other with a working relationship with Canada Post	0%	40%	40%	0%	20%	20%	0%	0%	0%	0%	20%	20%	0%	20%	20%
Grand total	34%	30%	31%	17%	17%	17%	31%	29%	30%	12%	15%	14%	7%	9%	9%

Source: Table prepared using data obtained from the Canada Post E-Consultation results, 2016.

Table B.8 – Opinion of organizations on price of stamps increase to better reflect the cost of services

Number of full-time equivalent employees	Strongly disagree			Disagree			Neither agree nor disagree			Agree			Strongly agree
	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total
Between 1 and 49	32%	28%	31%	20%	17%	20%	34%	30%	33%	10%	20%	12%	4%	4%	4%
Between 50 and 99	0%	0%	0%	0%	0%	0%	0%	20%	17%	0%	60%	50%	100%	20%	33%
Between 100 and 499	0%	75%	60%	0%	0%	0%	0%	25%	20%	100%	0%	20%	0%	0%	0%
500 or more	0%	20%	17%	100%	40%	50%	0%	20%	17%	0%	20%	17%	0%	0%	0%
Grand total	31%	28%	30%	21%	17%	19%	33%	28%	32%	10%	22%	14%	4%	5%	5%

Source: Table prepared using data obtained from the Canada Post E-Consultation results, 2016.

Table B.9 – Opinion of individuals on the price of mail delivery being dependent on the destination

	Strongly disagree			Disagree			Neither agree nor disagree			Agree			Strongly agree
	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total
Female	41%	41%	41%	16%	15%	16%	18%	19%	19%	15%	14%	14%	9%	10%	10%
Female with no working relationship with Canada Post	40%	38%	39%	16%	18%	18%	21%	20%	20%	14%	15%	14%	9%	10%	9%
Female with a working relationship with Canada Post	44%	45%	44%	17%	13%	14%	13%	18%	17%	16%	13%	14%	10%	11%	11%
Male	35%	35%	35%	17%	14%	14%	16%	18%	18%	20%	17%	18%	13%	16%	15%
Male with no working relationship with Canada Post	35%	33%	34%	15%	16%	16%	14%	18%	17%	24%	17%	19%	12%	16%	15%
Male with a working relationship with Canada Post	34%	36%	36%	19%	12%	13%	18%	18%	18%	15%	18%	18%	14%	16%	16%
Other	75%	44%	50%	0%	6%	5%	0%	19%	15%	25%	25%	25%	0%	6%	5%
Other with no working relationship with Canada Post	75%	45%	53%	0%	0%	0%	0%	18%	13%	25%	36%	33%	0%	0%	0%
Other with a working relationship with Canada Post	0%	40%	40%	0%	20%	20%	0%	20%	20%	0%	0%	0%	0%	20%	20%
Grand total	39%	38%	39%	17%	14%	15%	17%	18%	18%	17%	16%	16%	11%	13%	12%

Source: Table prepared using data obtained from the Canada Post E-Consultation results, 2016.

Table B.10 – Opinion of organizations on the price of mail delivery being dependent on the destination

Number of full-time equivalent employees	Strongly disagree			Disagree			Neither agree nor disagree			Agree			Strongly agree
	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total
Between 1 and 49	30%	39%	33%	13%	4%	11%	30%	24%	28%	17%	22%	19%	10%	11%	10%
Between 50 and 99	0%	40%	33%	0%	20%	17%	0%	0%	0%	0%	20%	17%	100%	20%	33%
Between 100 and 499	0%	50%	40%	0%	0%	0%	0%	0%	0%	100%	50%	60%	0%	0%	0%
500 or more	0%	0%	0%	0%	40%	33%	0%	40%	33%	100%	0%	17%	0%	20%	17%
Grand total	30%	37%	32%	13%	8%	11%	29%	22%	27%	19%	22%	19%	10%	12%	11%

Source: Table prepared using data obtained from the Canada Post E-Consultation results, 2016.

Table B.11 – Opinion of individuals on the reduction of mail delivery frequency to every other day to improve Canada Post financial sustainability

	Strongly disagree			Disagree			Neither agree nor disagree			Agree			Strongly agree
	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total
Female	47%	50%	49%	10%	10%	10%	17%	13%	14%	13%	12%	12%	13%	16%	15%
Female with no working relationship with Canada Post	34%	31%	32%	11%	11%	11%	21%	17%	19%	16%	17%	16%	19%	24%	22%
Female with a working relationship with Canada Post	70%	68%	68%	8%	9%	8%	10%	8%	9%	9%	6%	7%	4%	9%	7%
Male	45%	56%	54%	10%	8%	8%	13%	10%	11%	14%	10%	11%	18%	15%	16%
Male with no working relationship with Canada Post	30%	35%	34%	9%	9%	9%	16%	14%	15%	21%	17%	18%	24%	24%	24%
Male with a working relationship with Canada Post	66%	69%	68%	11%	7%	8%	8%	8%	8%	5%	6%	6%	10%	10%	10%
Other	25%	38%	35%	0%	6%	5%	50%	19%	25%	25%	25%	25%	0%	13%	10%
Other with no working relationship with Canada Post	25%	36%	33%	0%	9%	7%	50%	18%	27%	25%	27%	27%	0%	9%	7%
Other with a working relationship with Canada Post	0%	40%	40%	0%	0%	0%	0%	20%	20%	0%	20%	20%	0%	20%	20%
Grand total	47%	53%	51%	10%	9%	9%	15%	11%	13%	13%	11%	12%	15%	16%	15%

Source: Table prepared using data obtained from the Canada Post E-Consultation results, 2016.

Table B.12 – Opinion of organizations on the reduction of mail delivery frequency to every other day to improve Canada Post financial sustainability

Number of full-time equivalent employees	Strongly disagree			Disagree			Neither agree nor disagree			Agree			Strongly agree
	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total
Between 1 and 49	29%	39%	31%	20%	4%	16%	27%	17%	25%	17%	20%	17%	7%	20%	10%
Between 50 and 99	100%	40%	50%	0%	20%	17%	0%	0%	0%	0%	0%	0%	0%	40%	33%
Between 100 and 499	100%	75%	80%	0%	0%	0%	0%	0%	0%	0%	25%	20%	0%	0%	0%
500 or more	0%	40%	33%	0%	20%	17%	0%	20%	17%	0%	20%	17%	100%	0%	17%
Grand total	30%	42%	33%	20%	7%	16%	27%	15%	23%	16%	18%	17%	7%	18%	11%

Source: Table prepared using data obtained from the Canada Post E-Consultation results, 2016.

Table B.13 – Opinion of individuals on paying additional costs to obtain home mail delivery

	Strongly disagree			Disagree			Neither agree nor disagree			Agree			Strongly agree
	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total
Female	46%	72%	63%	9%	8%	8%	15%	6%	9%	9%	6%	7%	21%	9%	12%
Female with no working relationship with Canada Post	40%	68%	57%	11%	9%	10%	18%	7%	11%	11%	6%	8%	22%	9%	14%
Female with a working relationship with Canada Post	56%	75%	70%	7%	6%	6%	11%	5%	7%	7%	6%	6%	19%	8%	11%
Male	43%	66%	62%	10%	8%	8%	11%	7%	8%	10%	6%	7%	25%	13%	15%
Male with no working relationship with Canada Post	35%	65%	57%	11%	8%	9%	12%	7%	9%	13%	7%	8%	29%	13%	17%
Male with a working relationship with Canada Post	55%	67%	65%	9%	7%	7%	11%	7%	8%	6%	6%	6%	20%	13%	14%
Other	75%	81%	80%	0%	6%	5%	0%	13%	10%	25%	0%	5%	0%	0%	0%
Other with no working relationship with Canada Post	75%	82%	80%	0%	9%	7%	0%	9%	7%	25%	0%	7%	0%	0%	0%
Other with a working relationship with Canada Post	0%	80%	80%	0%	0%	0%	0%	20%	20%	0%	0%	0%	0%	0%	0%
Grand total	45%	69%	63%	10%	8%	8%	14%	7%	9%	9%	6%	7%	22%	11%	14%

Source: Table prepared using data obtained from the Canada Post E-Consultation results, 2016.

Table B.14 – Opinion of organizations on paying additional costs to obtain door-to-door mail delivery

Number of full-time equivalent employees	Strongly disagree			Disagree			Neither agree nor disagree			Agree			Strongly agree
	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total	Rural	Urban	Total
Between 1 and 49	34%	59%	40%	8%	11%	9%	17%	22%	19%	15%	2%	12%	25%	7%	20%
Between 50 and 99	0%	60%	50%	0%	0%	0%	0%	20%	17%	0%	0%	0%	100%	20%	33%
Between 100 and 499	100%	50%	60%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	50%	40%
500 or more	100%	100%	100%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%
Grand total	35%	62%	43%	8%	8%	8%	17%	18%	17%	15%	2%	11%	25%	10%	21%

Source: Table prepared using data obtained from the Canada Post E-Consultation results, 2016.

B. Comments Received

Many individuals and representatives of organizations added comments to their electronic questionnaires. The most frequent comments were as follows, organized by theme.

Objects

• A number of respondents said that the postal service is a public service that should not need to be profitable or financially self-sufficient.
• One individual suggested splitting Canada Post in two. The public part would deliver letters, while a privatized part would carry out the remaining activities.

Management and labour relations

• A number of respondents criticized the current president and chief executive officer and vice-presidents of Canada Post.
• The unions and management should work together more effectively to eliminate problems such as the payment of large amounts of overtime, which some believe has become the norm; an excessive number of managers; a lack of accountability; and an inability to restructure duties according to needs. An audit team could even be hired to assess the situation.
• The structure for awarding bonuses to senior management should be reviewed.
• Many union members would like their union to be more transparent, flexible and honest during negotiations.

Stakeholder engagement

• Canada Post should solicit more feedback from its customers, using a meaningful, rigorous and scientific process.

Method of delivery

• A number of respondents said they liked community mailboxes and agreed with the conversion initiative. However, they said that these mailboxes must be located and maintained appropriately. They noted that this mail delivery method does not work in all circumstances.
• Numerous Canada Post employees said that community mailboxes save them time and prevent many workplace accidents.

Frequency of delivery

• A number of respondents said that alternate-day delivery would be a good compromise if it enables them to save home mail delivery.

Financial situation and main costs

• Numerous respondents believe that Canada Post is in a solid financial position, as the Corporation has run deficits only a few times since it was created in 1981.
• Various statutes and regulations prevent Canada Post from having the flexibility it needs to ensure its long-term financial viability.

Postal banking and other options for Canada Post

• Among the options proposed to help Canada Post become financially viable in the long run were postal banking (the option mentioned most frequently), the provision of broadband Internet service (another common suggestion), the restoration of the Food Mail Program that was replaced by the Nutrition North program and the provision of a three-dimensional printing service.

Other comments

• A number of respondents expressed the view that the questions posed in the e-consultation were biased, while others added that the Committee did not adequately announce or publicize the consultation.
• Numerous respondents said they were opposed to direct marketing and believe that Canada Post should abandon this service.
• One respondent noted that Canada Post’s customers are those who send mail, not those who receive it.

C. Questionnaire Used for the E-Consultation

The House of Commons Standing Committee on Government Operations and Estimates is conducting a study on the Canada Post Corporation. Individuals and organizations are invited to participate by sharing their needs for postal services and opinions on Canada Post in the following questionnaire.

Please note that the information collected is confidential and will not be used for other purposes.

The online questionnaire must be completed by 23:59 EDT on October 21, 2016.

Paper copies of the questionnaire can also be completed and must be received by October 21, 2016. To obtain a paper copy, please print the online questionnaire, email OGGO@parl.gc.ca, or send a request by mail to the address below. Completed questionnaires can be sent by mail to:

Standing Committee on Government Operations and Estimates House of Commons 6^th Floor, 131 Queen St. Ottawa, ON K1A 0A6

Questionnaire

The following two bullet types will be used:

• □ Respondents can select several options.
• ⊗ Respondents can select only one option.

Question 1:  Are you answering this questionnaire as an individual or as an organization?

• ⊗ Individual (Go to “Section A. Questions for Individuals”)
• ⊗ Organization (Go to “Section B. Questions for Organizations”)

a. Questions for Individuals

Question 2:  Please provide the following information*.

First Name:
Last Name:
Email address:

*Please note that this information is confidential and is only requested to ensure that a person answers the questionnaire once.

Question 3:  What is the postal code of your primary residence?

Question 4: Do you or a member of your family work or have worked for Canada Post or one of its subsidiaries or competitors?

• ⊗ Yes
• ⊗ No

Question 5:  What is your age?

• ⊗ Under 18
• ⊗ 18 to 29
• ⊗ 30 to 49
• ⊗ 50 to 64
• ⊗ 65 or older

Question 6:  What is your sex?

• ⊗ Male
• ⊗ Female
• ⊗ Other

Question 7:  Do you have reduced mobility*?

• ⊗ Yes
• ⊗ No

* A person, whether with or without disabilities, is deemed to experience reduced mobility if he/she encounters obstacles when moving about and/or using transportation.

Question 8:  What Canada Post services have you used in the last 12 months?

Check all that apply:

• □ Letter mail
• □ Parcels
• □ Money orders
• □ Other products (e.g., retail purchases of collectable stamps, coins, mail and shipping supplies, etc.)
• ⊗ None

Question 9:  How do you currently receive your letter mail at your primary residence?

⊗ Door-to-door delivery

⊗ Centralized point within building (e.g. lock boxes found in lobbies of buildings)

⊗ Community, group or kiosk mailboxes

⊗ Post Office Box

⊗ Other, please specify:

Question 10: How would you like to receive your letter mail at your primary residence?

⊗ Door-to-door delivery

⊗ Centralized point within building (e.g. lock boxes found in lobbies of buildings)

⊗ Community, group or kiosk mailboxes

⊗ Post Office Box

⊗ Other, please specify:

⊗ No preference

Question 11: Do you agree or disagree with the following statement: The federal government should subsidize the delivery of mail to maintain the existing level of service?

• ⊗ Strongly agree
• ⊗ Agree
• ⊗ Neither agree nor disagree
• ⊗ Disagree
• ⊗ Strongly disagree

Question 12:   How often have you gone to a Canada Post office or franchise (e.g., a postal outlet in a drug store) in the last 12 months?

• ⊗ At least once per week
• ⊗ At least once per month
• ⊗ Every few months
• ⊗ Once
• ⊗ Never

Question 13:   If your local Canada Post office or franchise (e.g., a postal outlet in a drug store) closed, how would it impact you?

Check all that apply:

□ Use the services of the nearest Canada Post office or franchise still open

□ Use less letter mail services from Canada Post

□ Use less parcel services from Canada Post

□ Use less money order services from Canada Post

□ Use less retail purchases of collectable stamps, coins, mail and shipping supplies from Canada Post

□ Use the services of a private courier (e.g., FedEx, DHL, UPS)

⊗ Other, please specify:

⊗ There is no local Canada Post office or franchise where I live

Question 14:   How satisfied or dissatisfied are you with Canada Post services?

• ⊗ Very satisfied (Go to Question 16)
• ⊗ Satisfied (Go to Question 16)
• ⊗ Neither satisfied nor dissatisfied (Go to Question 16)
• ⊗ Dissatisfied
• ⊗ Very dissatisfied

Question 15:   What are the reasons why you are dissatisfied?

Check all that apply:

□ Costs of services

□ Reliability of services

□ Availability of services

□ Accessibility of services

□ Hours of operation

□ Customer service

⊗ Other, please specify:

Question 16:   Do you agree or disagree with the following statement: Canada Post should increase the price of stamps to better reflect the cost of services?

• ⊗ Strongly agree
• ⊗ Agree
• ⊗ Neither agree nor disagree
• ⊗ Disagree
• ⊗ Strongly disagree

Question 17:   Do you agree or disagree with the following statement: Canada Post should determine the price of mail delivery depending on the destination, as it does with packages?

• ⊗ Strongly agree
• ⊗ Agree
• ⊗ Neither agree nor disagree
• ⊗ Disagree
• ⊗ Strongly disagree

Question 18:   Do you agree or disagree with the following statement: Canada Post should reduce the frequency of mail delivery to every other day to improve its financial sustainability?

• ⊗ Strongly agree
• ⊗ Agree
• ⊗ Neither agree nor disagree
• ⊗ Disagree
• ⊗ Strongly disagree

Question 19:   Do you agree or disagree with the following statement: Persons wishing to obtain mail delivery at home should pay the additional costs of service?

• ⊗ Strongly agree
• ⊗ Agree
• ⊗ Neither agree nor disagree
• ⊗ Disagree
• ⊗ Strongly disagree

Question 20:   Do you have any other comments you would like to share with us? (Maximum of 500 words)

b. Questions for Organizations

Question 2:  Please provide the following information*.

First Name:
Last Name:
Email address:

*Please note that this information is confidential and is only requested to ensure that a person answers the questionnaire once.

Question 3:  What is your organization’s postal code?

Question 4: Is your organization a competitor or a supplier of Canada Post or of one of its subsidiaries?

• ⊗ Yes
• ⊗ No

Question 5:  How many full-time equivalent (FTE) employees does your organization employ?

• ⊗ Between 1 and 49
• ⊗ Between 50 and 99
• ⊗ Between 100 and 499
• ⊗ 500 or more

Question 6:  What Canada Post services has your organization used in the last 12 months?

Check all that apply:

• □ Letter mail
• □ Parcels
• □ Money orders
• □ Direct marketing
• □ Logistics and supply chain services
• □ Other products (e.g., retail purchases of collectable stamps, coins, mail and shipping supplies, etc.)
• ⊗ None

Question 7:  How does your organization currently receive its letter mail?

Check all that apply:

□ Door-to-door delivery

□ Centralized point within building (e.g. lock boxes found in lobbies of buildings)

□ Community, group or kiosk mailboxes

□ Post Office Box

⊗ Other, please specify:

Question 8:  How would your organization like to receive its letter mail?

⊗ Door-to-door delivery

⊗ Centralized point within building (e.g. lock boxes found in lobbies of buildings)

⊗ Community, group or kiosk mailboxes

⊗ Post Office Box

⊗ Other, please specify:

⊗ No preference

Question 9:  Do you agree or disagree with the following statement: The federal government should subsidize the delivery of mail to maintain the existing level of service?

• ⊗ Strongly agree
• ⊗ Agree
• ⊗ Neither agree nor disagree
• ⊗ Disagree
• ⊗ Strongly disagree

Question 10:   How often has someone in your organization gone to a Canada Post office or franchise (e.g., a postal outlet in a drug store) in the last 12 months?

• ⊗ At least once per week
• ⊗ At least once per month
• ⊗ Every few months
• ⊗ Once
• ⊗ Never

Question 11:   If the local Canada Post office or franchise (e.g., a postal outlet in a drug store) closed, how would it impact your organization?

Check all that apply:

□ Use the services of the nearest Canada Post office or franchise still open

□ Use less letter mail services from Canada Post

□ Use less parcel services from Canada Post

□ Use less money order services from Canada Post

□ Use less direct marketing from Canada Post

□ Use less retail purchases of collectable stamps, coins, mail and shipping supplies from Canada Post

□ Use the services of a private courier (e.g., FedEx, DHL, UPS)

⊗ Other, please specify:

⊗ There is no local Canada Post office or franchise where my organization is located

Question 12:   How satisfied or dissatisfied is your organization with Canada Post’s services?

• ⊗ Very satisfied (Go to Question 14)
• ⊗ Satisfied (Go to Question 14)
• ⊗ Neither satisfied nor dissatisfied (Go to Question 14)
• ⊗ Dissatisfied
• ⊗ Very dissatisfied

Question 13:   What are the reasons why your organization is dissatisfied?

Check all that apply:

□ Costs of services

□ Reliability of services

□ Availability of services

□ Accessibility of services

□ Hours of operation

□ Customer service

⊗ Other, please specify:

Question 14:  Do you agree or disagree with the following statement: Canada Post should increase the price of stamps to better reflect the cost of services?

• □ Strongly agree
• □ Agree
• □ Neither agree nor disagree
• □ Disagree
• □ Strongly disagree

Question 15:  Do you agree or disagree with the following statement: Canada Post should determine the price of mail delivery depending on the destination, as it does with packages?

• □ Strongly agree
• □ Agree
• □ Neither agree nor disagree
• □ Disagree
• □ Strongly disagree

Question 16:   Do you agree or disagree with the following statement: Canada Post should reduce the frequency of mail delivery to every other day to improve its financial sustainability?

• ⊗ Strongly agree
• ⊗ Agree
• ⊗ Neither agree nor disagree
• ⊗ Disagree
• ⊗ Strongly disagree

Question 17:   Do you agree or disagree with the following statement: Persons wishing to obtain mail delivery at home should pay the additional costs of service?

• ⊗ Strongly agree
• ⊗ Agree
• ⊗ Neither agree nor disagree
• ⊗ Disagree
• ⊗ Strongly disagree

Question 18:   Does your organization have any other comments it would like to share with us? (Maximum of 500 words)