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As indicated in the communiqué from the Speaker to all members on Monday, April 29, the following measures have been taken to help prevent audio feedback incidents. All earpieces have been replaced by a model that greatly reduces the probability of audio feedback. The new earpieces are black in colour, whereas the former earpieces were grey. Please use only the approved black earpieces.
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As always, these measures are in place so that we can conduct our business without interruption and to protect the health and safety of all participants, including the interpreters.
Thank you for your co-operation.
Colleagues, I'd like to now welcome our witnesses.
[Translation]
We have Sébastien Benedict, who is vice-president, public affairs and communications, at the Alliance de l'industrie touristique du Québec.
Welcome, sir.
[English]
From Gander International Airport Authority, we have Reg Wright, president and chief executive officer. He is joining us by video conference.
Welcome to you, sir.
From Northern Air Transport Association, we have Robert Kendall, chair, alternate runway materials.
Welcome to you as well.
I'd also like to point out, because it's very rare that we have guests, that we have Kandra and Beatrice from the University of Ottawa joining us in the back today.
Welcome. I hope you enjoy the committee.
[Translation]
We will begin with you, Mr. Benedict. You will have five minutes for your opening remarks.
My name is Sébastien Benedict, and I am the vice-president for public affairs and communications at the Alliance de l'industrie touristique du Québec.
The Alliance is a non-profit organization that represents 12,000 businesses and 50 regional and sectoral tourism associations. We are the largest specialized tourism business federation in Canada.
You may be wondering why you've invited tourism industry representatives to appear today before a parliamentary committee that's studying air travel competition and the competitiveness of flights to remote communities. The reason is that tourism really happens everywhere you go. When you go to a hotel or a restaurant, you do business with a tourism entrepreneur. If you go fishing, hunting at a hunting lodge, camping, skiing or boating, or if you attend a festival or some other event, chances are that tourism businesses organized those activities.
The vitality of our remote regions depends heavily on the vitality of our existing tourism industry. That vitality is an important factor in supporting regional economies, in land use and in protecting language; it also helps in transmitting the culture of each of those communities.
Quebec is divided into administrative regions, but it also consists of what are considered tourism regions. We have 21 tourism regions, many of which are northern or remote, such as the Bas-Saint-Laurent, Gaspésie, the Îles-de-la-Madeleine, Abitibi-Témiscamingue, Saguenay—Lac-Saint-Jean, the Côte-Nord, Baie-James, Eeyou Istchee and Nunavik.
In 2022, only 17% of registered flights in Quebec were flights to remote regions. In addition, only 3% of passengers who took those flights actually travelled to remote regions. As these numbers suggest, it's very difficult for an airline to offer reliable, regular and profitable flights to regional destinations. Furthermore, when tourists are asked why they prefer not to vacation in remote regions, they always cite the same reasons: price, flight availability and flight reliability.
To remedy the situation, in April 2022, the Quebec government introduced a new program, the Programme d'accès aérien aux régions, commonly called “the $500 tickets program”. Consumers need only go to the website of a participating air carrier and purchase a ticket directly. Their flight to a destination in one of the regions I just mentioned could depart from Quebec City, Montreal or Saint-Hubert airports. The carrier then simply contacts Quebec's Ministry of Transport and Sustainable Mobility to be reimbursed.
We are very pleased with the program, which I can discuss with you later should you be interested in more details. However, some improvements to the program would be desirable. We find it ironic that, on the one hand, the Quebec government subsidizes airline tickets using taxpayers' money to cut costs while, on the other hand, the federal government imposes numerous charges on airports and airlines that inflate ticket prices. It's as though there was a fire in the regions and the provincial government was trying to extinguish it while the federal government poured on the gasoline. Consequently, it's impossible to stabilize ticket prices. The federal and provincial governments really should review this dynamic because it isn't working.
Lastly, in 2020, the Alliance, together with the Fédération des chambres de commerce du Québec, the Union des municipalités du Québec and the Conseil du patronat du Québec, drafted a lengthy brief on the regional air transport situation in Quebec. Four findings emerged from that joint effort: first, regional air transport is an essential service if we want to occupy our land; second, we can't realize our ambitions under the present model if we want reliable access to the regions; third, there is a real observed consensus and a desire within the tourism industry and Quebec's business community to work closely with existing carriers; and, fourth, one could say that demand hasn't been properly stimulated and that it is therefore difficult to establish the tourist volume necessary to achieve profitability.
Four years and one pandemic later, we believe that these four findings are still valid. Despite the many efforts made at the provincial level in recent years to bring together all the actors, that is to say government, carriers and airports, we realize there has to be a better alignment, a better synergy, between the federal and provincial governments if we want this to work. Otherwise, we fear we're going nowhere.
There's one thing that I'd really like you to take away from the Alliance's appearance today: that the solutions that should be introduced to improve air transport reliability cannot exclude tourism. It's essential that the tourism industry co-operate closely with governments and businesses. If we want flights to remote regions eventually to be profitable, and if there are to be affordable connections every day, the tourism industry must be part of the equation. That's what will really help us fill flights.
Thank you once again for including the tourism industry in your committee's study. I will be pleased to answer your questions.
I wish I could join you in person today, but I'm glad to be here to make an appearance.
I'm in Gander in central Newfoundland, which may not be technically considered remote, but on my morning commute this morning, I passed two moose and just three stoplights, so it is, in fact, rural. Like most rural communities, central Newfoundland is a very trade-dependent economy. It's home to a billion-dollar perishables industry, notably fisheries and aquaculture. A nascent coal industry is creating thousands of jobs. Tourism is a crucial economic generator, and there's a big flow here of people, labour and services.
In this big, beautiful home we all call Canada, aviation is really the load-bearing wall that holds us all together. It's no mistake, there are some pretty wide foundational cracks that have developed since the pandemic, and it has some of us listing for sure.
Despite COVID-19 receding in the rear-view mirror, our airport here in Gander has only recovered two-thirds of its 2019 passengers. There are other airports in Canada facing much worse, some on the precipice of closure.
You'll know airports are crucial public assets, but they also operate as a business. The primary business of an airport clearly is airplanes and passengers, neither of which has really recovered in many cases. Even in the earliest days of the pandemic, it was very clear that air travel would become less convenient and more expensive.
There's also a fairly clear divide between how passenger traffic and air service have returned to large, urban hubs versus regional markets like ours. I knew then, and I see it now, that clearly the smaller airports would be the last dogs to the bowl of recovery.
This is where we sit today. There are four real, major influences there, forming a sort of—I can't say a Bermuda triangle—Bermuda rectangle for Canadian travel, which we're coping with now, collectively.
The first is that there's an acute pilot shortage, which is improving, but still a challenge. This naturally favours larger aircraft flying between larger cities to achieve economies of scale. It's not just in the cockpit. There's a shortage of qualified personnel in control towers, in the maintenance hangar, behind the counter, below the wing, at the border and in other key areas.
The second is that airline mergers and retrenchment of service at hubs have disproportionately affected smaller Canadian markets. There are some fleet issues as well in terms of aircraft availability, but more particularly the retirement of airplanes in the sub-50-seat market.
I can tell you here in Atlantic Canada, in particular, travel within the Maritimes has only recovered about 60%. It's really been eviscerated.
On the cost of everything, as we all know as consumers and community leaders, the cost of everything is up: labour, fuel-borrowing materials and all of those things. All of those inputs are up over 2019, clearly.
It's important to remember that every airline in our nation exists to do an important job for all of us, but also they need to produce returns for shareholders or owners, and that's often done with a quarterly lens. There's nothing wrong with this. Canada's airlines do a great job largely, and they must be well capitalized and financially healthy. However, that mandate contradicts the social and economic utility of dependable air service for rural communities.
Ultimately, it puts airlines in a position where they're choosing winners and losers, and they have an outsized voice in which communities flourish and which perish. None of us wants a Canada where only a dozen urban hubs have timely, affordable air service. Rural economies need air access if they're going to remain fertile ground for economic growth.
A couple of weeks ago, I was at a meeting of all of the Canadian airport CEOs, and we did discuss at that point the need for a true, renewed national aviation strategy. The national airports policy, which guides airport operation, and the blue sky policy, which informs international, bilateral air service agreements, are almost 30 years old now, yet we continue to use them as guideposts. Aviation has changed profoundly over those three decades, and the policy compass really needs to be recalibrated.
In my view, part of that strategy should include a couple of things. One is reviewing foreign ownership and fifth freedom rights within Canada. The second will be working with the airline and industry sectors to recruit new talent, with an emphasis on pilots, but there are certainly other key positions in deficit.
Government should probably have an assessment of the role it can play in subsidizing and guaranteeing a base level of air service for rural and remote communities, as happens in the EU, United States, Australia and here in Canada to some extent too.
In addition, there's working with the aircraft manufacturers to incentivize the production of sub-70-seat aircraft that can operate profitably—and I stress profitably—in small, light-density spoke markets. In the interim, I think more money probably needs to be made available for all small airports for safety-related capital. This is a universal call.
All of these things take money. There's that recognition, and we do also recognize this is a time of austerity and a time of constraint. I will say this though, combined, airports pay the federal government $400 million in rent, annually. These funds are not earmarked for reinvestment in the national air network. Instead, they go to treasury.
It can be frustrating, because there certainly seems to be widespread recognition among elected officials of all stripes. Policy-makers at Transport Canada and Infrastructure Canada and in tourism do seem to understand that reinvesting a portion of that $400 million to strengthen safety and service and make air travel affordable for middle-class Canadians would be a very good investment.
In terms of the current context, there are still some very material impacts on our airport. Right now, our balance sheet is a little broken and our recovery keeps getting pushed further out on the horizon. There are going to be severe tests for Gander and other small airports going forward.
I'll close by saying it's really important that we act collectively and deliberately and keep Canada's best interests at the forefront of our minds.
Thank you.
Air service in the Arctic is the Trans-Canada Highway for Arctic locations.
The 737-200 provides most of the jet service to communities in the Arctic. In 2014, I attended a meeting with Boeing where they said that the 737-200 would no longer be supported for its gravel kit operations, and they would no longer be producing aircraft that would replace the 737-200.
In 2017, we formed the alternate runway materials committee to investigate suitable wearing surfaces that would work as efficiently as asphalt or concrete. The reason for that is asphalt and concrete are suffering seriously due to permafrost implications in the Arctic.
Today, numerous aircraft are being manufactured with composite materials, and many of these aircraft are not going to be certified for gravel runway operations, yet there are well in excess of 90 gravel runways servicing communities in the Arctic.
The reason composites are becoming materials of choice is that they improve fuel efficiency, they increase the cargo that can be carried in the aircraft, they lower operational costs and they increase the capability to lower prices to communities themselves. However, debris from gravel runways can puncture these composite materials and cause very serious damage; it punches holes right through the aircraft and is very expensive to repair, and it is a serious safety issue.
We've been working with Transport Canada, and they're in the process of developing a new category of hard surface. For materials to be recognized as a new hard surface, they have to demonstrate that they're capable of the same level of safety as traditional hard-surface runway materials, which would be asphalt, asphaltic concrete and concrete. Testing is going on to verify that the structural integrity, durability and friction characteristics, as well as their behavioural characteristics for working in Arctic conditions, are approved.
Upgrading to the new category of hard surface improves safety for all aircraft. It doesn't matter whether it's a turboprop or a jet; as the future rolls on and these new carbon fibre aircraft are brought into service, they'll all end up with problems from gravel.
Without reliable, large capacity air service to Arctic airports, communities will continue to experience high prices for goods and services and reduced levels of service.
The current materials being considered for these new categories are thin bituminous, which is being used extensively throughout the northern Saskatchewan area right now. Aluminum is a military-based product that has been in use for over 50 years in military applications. There is a facility in California that has been running an aluminum airport for 48 years.
The aluminum links together in panels and is laid over the gravel surface. It takes some time to lay the surface, but it does not affect the service at the airport itself because they can be transitioned on a daily basis from where they've laid to where they're about to lay surface.
The next product is a high-density polyethylene matting. It links basically the same way as the aluminum panels do and goes over the existing gravel surface. Again, aircraft servicing is not interrupted.
Both of these materials can be easily removed if there's a problem with permafrost in the centre of the runway or if there are drainage issues. The problem can be repaired and the matting put back in place, and it can all be done by the airport staff. If you had asphalt or concrete, you'd have to have specialists with specialized machinery coming in to make some of those repairs.
There are two other substances we're working with. One is called EK35, and the other one is called Dust/Blokr. They're both soil stabilization products. EK35 has been in use in the Arctic now for 20 years at several airports, primarily at mining operations and what have you. They have reduced the gravel problems at these airports, but they do have to be looked after on a regular basis and consistently upgraded.
Aluminum, HD matting and soil stabilizers are also considered to be environmentally friendly products.
The main advantage of upgrading these airports to non-gravel surfaces is to improve the safety for all types of aircraft and return jet service back to the Arctic communities.
Right now, Canadian North, Air North and very soon Air Inuit will be retiring their 737-200s. The only ones operating will be a charter group, Nolinor, and, I believe, Chrono, so it's important to get the runways that require repair done. For example, there is Cambridge Bay, which used to receive jet service. Kugluktuk and Old Crow receive services 12 months of the year.
I'm done.
:
Thank you, and good morning.
As you said, my name is Herb Pond. I'm the mayor of Prince Rupert. As an aside, I happened to work in the airline industry for about 20 years when we went through airport devolution and the deregulation of airlines, so I kind of have an interesting perspective on all of this.
This morning, I hope to frame my comments through the lens of nation building. Most of the concerns that today's leaders deal with come from the vast majority of Canadians living in large urban centres. They're grappling with growth and the challenges of maturing cities but not nation building, but there still remains a portion of the country that's very much pioneering and, indeed, nation building. That's certainly the case in Prince Rupert, where 12,000 residents are creating one of Canada's most important trade corridors. It's currently Canada's third-largest port. The most recent announcement by AltaGas brings the current committed projects to over $2 billion in the port of Prince Rupert.
Changes in the broader economy and the way that government services are delivered have made the task of nation building more difficult than it used to be. The tools available at the community level have become outdated. It used to be that a town grew up around an industry. Merchants built retail shops and paid property taxes. Workers brought families, built homes and paid property taxes. Those taxes paid for the services that kept the town alive. That was the compact, and it worked.
Today, retailers in small towns drive vans with Amazon logos, and they pay no local taxes. Increasingly, the workers are fly-in, fly-out and pay little or no local taxes. The same, in a different way, is true of airlines and airports. Not long ago, Transport Canada owned and operated our airport and many, many others. It was a recognition that, in nation building, communities require core assets to be put in place because they're necessary long before they're viable. Not long ago, airlines held rights to certain routes, which allowed them to make investments in those routes and commit to their development.
Today, airlines move like piranhas in feeding frenzies, seeking only the most lucrative markets. A community like Prince Rupert with a heavy industrial base has no choice but to maintain an airport. We are not only a heavy industrial base; we're the hub for four first nations communities who depend completely on access to that air ambulance service. There must be access to air ambulance service or the port will fail. This is particularly true in the winter months, when travel by road to the nearest airport is often ill-advised or not possible at all.
The community of Prince Rupert watches with grave concern as air carriers play their game of three-dimensional chess with their rationed equipment and flight crews. Fare wars right now in our neighbouring community draw traffic from our airport. We estimate that roughly 40% of our air traffic now moves through our neighbour's airport. That traffic justifies more flights next door and fewer flights in Prince Rupert, and fewer flights mean it's more difficult to fly in and out of Prince Rupert, which means even less traffic.
In Prince Rupert, what was once five jets a day in the 1980s is now down to one Q400 daily. We worry that without intervention that trend is irreversible.
All kinds of other infrastructure disappears as that process takes place such as rental car companies and support services for the airlines, so the burden gets shifted to the local taxpayer, and that burden becomes enormous.
I thank you for the opportunity to speak, and I look forward to your questions.
Let me turn to Reg Wright, from Gander, Newfoundland, which has a famous history and a great story around it.
I can empathize with some of what you're saying, because just yesterday, I was disappointed to learn that WestJet has dropped a couple of flights out of my home airport of Hamilton, Ontario, to Halifax and St. John's. Fewer people will be travelling to the great province of Newfoundland.
You talked about the recovery of passenger traffic since 2019, labour shortages and the retirement of planes, and a number of the issues around that. We've heard from the large airlines and the smaller ones that are servicing the north and remote areas that costs, fees and regulations are all adding to the price of tickets, which has an impact.
Would you agree with that?
Welcome to all of our guests today.
This study is, as we say, focused on competition in the airline industry and what that might do in terms of improving services to rural and remote communities. Of course, we all know that the state of the airline industry across the country was impacted immensely by some of the challenges posed during the COVID era.
My questions will be directed to Mr. Wright.
Welcome, Reg, and thank you for being here today.
Gander, of course, was known as the crossroads of the world in a different era. It was probably the most important airport in eastern Canada for a long, extended period of time. International flights would be in and out of there regularly to refuel. The show Come From Away, which now plays in Gander on a regular basis, highlights the 9/11 period. Gander is well-known because of that.
The challenge, which you might want to talk about, Mr. Wright, and what I want to ask you about today is that I hear constantly from people in central Newfoundland about the difficulty of travelling in and out of Gander because of limited flights. The cost of tickets is astronomical at times. To fly from Halifax to Gander return costs over $1,000, for example. People say to me on a regular basis, “We need more competition. We need more competition for Air Canada as they fly in and out of Gander.” Kudos to Air Canada for keeping their services alive and keeping the airport operating.
Reg, what are the things that need to be done for an airport like Gander and all the regional airports across the country, if these airports are to survive? What needs to be done to improve the services to the people you serve and to address the complaints around competition? What are the things you would suggest to this committee that we include in a report to the federal government?
:
That is an excellent point and those are excellent questions.
A broad assessment of airfares in markets that are considered monopolistic or don't have many of the nation's airlines there would be helpful. I do know that in our market there are a host of challenges, which you outlined, not the least of which can be pricing. Pricing can be an issue. That said, for the summer there's some good pricing in the market.
In a free market, the largest contributor to pricing is not going to be the stage length of the flight or any of those things. It's going to be the level of competition. It's not unlike a town with only one grocery store, where I expect that a head of lettuce is going to come at a premium. Really, it becomes incumbent upon these smaller communities to attract and retain competition in the market, which is really down to consumer preference and choice.
Some have been successful. We had competition in the market too. When WestJet had a presence here, I think the airfares came down almost 35%. Porter has the same effect. The issue right now is there are too many small airports courting and chasing carriers with a finite capacity for expansion. In some cases, too few pilots or airplanes are actually coming into new markets.
It's very much a tricky situation. I think it goes back to a point made previously around incentive or subsidy. That would be a shared effort among, perhaps, the province, country and airport authority, which can help de-risk airlines coming to new markets. Ultimately, a lot of them don't make money in the first year in a new market. If we could take some of the risk out of it and allow them to build traffic, I think they can become a fixture in the market. Certainly, that's what needs to happen. If we want to talk about ticket pricing, certainly fees and ancillary things are contributory, but competition is ultimately what will bring down airfare.
:
Comments came forward. I had a number of calls from my constituents that this was a negative promotion of tourism, a negative promotion when it comes to getting Canadians out this summer. This came after the Conservatives' plan to give Canadians a break this summer by having the government axe the fuel taxes this summer. That would save the average family $670 making them able to come to the province of Quebec. However, again we heard these comments from the , saying that if you take a vacation you're actually letting “the planet burn”.
Those were concerning comments to me.
I'm glad you're here promoting tourism in Quebec, because I'm sure as heck going to promote tourism right across Canada, and I hope that people take advantage of air travel to get to their regional airports.
It's over to you, Mr. Kendall.
For those who can afford to do it, I hope we get lots of people up to the Arctic.
I know the federal government is now decommissioning, and correct me if I'm wrong, a number of NDBs across Canada. The Arctic is very unique. The great north is very unique. You've spoken about aircraft that's operating. We still use the Otter and the Beaver. Canadians were leaders in that technology. I think we've fallen behind in a lot of that. Going back to the 737-200, they are not able to operate on gravel strips. Once they're decommissioned, there are no replacements.
I'm wondering about the cost to airlines. Speaking about fleet, not everyone can afford to have a full G1000 panel and shoot GPS approaches.
On the government's pathway to decommissioning NDBs, doing a new VOR highway, do you think we're falling behind on lots of things by not getting GPS approaches approved fast enough? Can you comment on that?
:
Thank you, Mr. Chairman.
As Mr. Rogers mentioned earlier, I want to drill down on what this study is all about, which is northern, rural and remote airports. Of course we're trying to drill down on further measures for support. The “what” we're hearing today, but more so is the “how”. We're going to address a lot of that.
We heard from the mayor with respect to leveraging all methods of transportation, be it road, rail or water. We do recognize that we are embarking on an HFR-HSR project. With that, we're recognizing the capital investments that are needed within all methods of transportation.
With that are the operational realities to address the “how” to the “what”. That is the financing of the same and of course it includes the sustainable budget implications that sometimes must include capital debt financing. We recognize that and respect that. It all drives toward capacity, which is, quite frankly, part of the secondary planning of municipalities. It could be water and sewers or it could be roads, but in this case it's airports and methods of transportation.
I guess the second layer to that is going beyond the levels of service and the competition, etc., and really looking at the integration of the movement of goods and people—connectivity. Of course, with that are the strategic investments to meet the outcomes expected.
My first question for the mayor is twofold.
One aspect is the supply chain office and working with them. It's my intent to start a process that will establish a national supply chain and logistics strategy. When people hear “supply chain”, they automatically think of moving goods, but I want to add to that because it's also moving people. Of course, with that is trying to integrate those different methods of transportation to create that fluidity.
The second part of that would be market studies to de-risk operational and capital budgets.
Have there been market studies in your neck of the woods with respect to the need for the services? What specific services are needed with respect to the different levels of transportation?
Thanks very much to the witnesses here and online.
I'm sorry that Mr. Davidson is not here. I wanted to say to him that we really appreciate his passion on the topic of emissions, and I did feel that I needed to remind him that Canada has the third-lowest gas tax regime in all the OECD nations. Canadians are the highest tailpipe emitters in the world, and we all need to do better.
We've heard from witnesses today about the challenges that we're facing: inflation due to the pandemic and war; the cost of capital similarly related; mergers; the shortages of skilled labour, be they pilots or on the ground; foreign ownership within Canada; and availability of capital. There are a number of headwinds that the industry is facing right now.
Government is certainly doing its part. We want to know more about what else we can be doing.
The standout in the testimony so far for me this morning has been the role of industry partners and what partners can do.
Mr. Kendall, we heard you speak about alternative runway materials, as an example.
I wonder if the witnesses would care to opine on what the role of industry partners might be in helping to face the headwinds that lie ahead in a broad sense.
Mr. Wright, you mentioned in particular the development of a new aircraft.
Could we hear about the role of industry in solving these problems?
Mr. Benedict, one of the major issues for regional airlines, in addition to ticket prices, is guaranteeing reliable service and suitable flight schedules.
Take, for example, Rouyn-Noranda regional airport, where flight schedules have often changed in recent years. These days, it's virtually impossible to come back from Europe without spending a night in Montreal, which makes it difficult to attract foreign tourists and international travellers to our region.
You should also understand that people love to have their connecting flights on the same ticket because it protects them when delays and problems occur, as they quite frequently do. There's also the issue of the prohibitive prices of tickets for international flights in Canada.
I'd like to know what you think about agreements between carriers, because one of the things that travellers are concerned about is coverage in the event of delays, postponements and losses resulting from a change of carrier. Is there any legal or other way to switch from one to the other? I'm thinking, in particular, about transferring baggage. Travellers should be offered more options and market competition. For example, you could arrive in Montreal on Air Transat but switch to another carrier, without penalty, to get to your regional destination.
:
Thank you very much, Mr. Chair.
Thank you to the witnesses for appearing and giving us their insight.
Mr. Chair, I'd actually like to take this time to ask you a question.
We had a motion passed by this committee to extend an invitation to and to appear before the committee to defend or discuss the estimates and the budget. Mr. Fraser appeared with his officials, and we were able to do that. We have not heard from Mr. Rodriguez, as far as I know. Obviously, we are running out of dates before the estimates are reported back, before we have those final votes and before we would have that opportunity.
I'm wondering if has responded to that invitation. Perhaps you could let the committee know. I would say, on behalf of Conservatives, that we would be willing to sit for an extra hour or schedule an additional meeting if the timing for our meetings before the House rises for the summer does not allow for it.
Perhaps you can let us know whether he has responded. If he hasn't, are you willing to extend that invitation again in the hopes that we can do as we did with and have those questions?