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ACVA Committee Meeting

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Minutes of Proceedings

Standing Committee on Veterans Affairs (ACVA)
44th Parliament, 1st Session
Meeting 25
Thursday, November 17, 2022, 3:35 p.m. to 5:37 p.m.
Webcast
Presiding
Emmanuel Dubourg, Chair (Liberal)

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• John Brassard for Terry Dowdall (Conservative)
• Marilyn Gladu for Fraser Tolmie (Conservative)
• Peter Julian for Rachel Blaney (NDP)
Library of Parliament
• Jean-Rodrigue Paré, Analyst
 
House of Commons
• Dancella Boyi, Procedural Clerk
Impact of the New Rehabilitation Contract Awarded by the Department of Veterans Affairs on the Role of the Case Manager and Quality of Service Delivery
Department of Veterans Affairs
• Steven Harris, Assistant Deputy Minister, Service Delivery Branch
• Jane Hicks, Acting Director General, Service Delivery and Program Management
• Nathalie Pham, Senior Director, Operational and Strategic Affairs
Partners in Canadian Veterans Rehabilitation Services
• Tania Bennett, Chief Executive Officer and Executive Sponsor, WCG Services
• Gilles Chabot, Chief Operating Officer, Lifemark
• Paulette Gardiner Millar, Contract Manager
Union of Veterans' Affairs Employees
• Toufic El-Daher, National Executive Vice-President
• Virginia Vaillancourt, National President
Pursuant to Standing Order 108(2) and the motion adopted by the committee on Monday, October 3, 2022, the committee commenced its study of the impact of the new rehabilitation contract awarded by the Department of Veterans Affairs on the role of the case manager and quality of service delivery.

Virginia Vaillancourt and Toufic El-Daher made statements and answered questions.

At 4:33 p.m., the sitting was suspended.

At 4:36 p.m., the sitting resumed.

Steven Harris and Tania Bennett made statements and, with Paulette Gardiner Millar, Jane Hicks, Gilles Chabot and Nathalie Pham, answered questions.

Peter Julian gave notice of the following motion:

That Veterans Affairs Canada (VAC) provide to the committee a copy of the contract for rehabilitation services between VAC and Partners in Canadian Veterans Rehabilitation Services by November 25, 2022.

At 5:23 p.m., the sitting was suspended.

At 5:27 p.m., the sitting resumed in camera.

Committee Business
The committee proceeded to the consideration of matters related to committee business.

It was agreed, — That, beginning immediately, the Chair instruct the clerk to work with House of Commons Administration to provide a list of resources of mental health services to every Veteran and RCMP Veteran who is scheduled to appear, in addition to the opportunity to have a support person accompany them, or a service dog, as a routine matter of witness preparation.

At 5:37 p.m., the committee adjourned to the call of the Chair.



Audrée Dallaire
Clerk of the committee