:
Good afternoon, everyone. We have quorum, so we will get going.
This is meeting number 41 of the House of Commons Standing Committee on Government Operations and Estimates, a.k.a. the mighty OGGO.
Today, from 3:30 to 5:30, we will be studying the supplementary estimates (B). We'll start off with a five-minute opening statement from the minister.
Welcome to your first OGGO appearance, Minister. I'll give you five minutes. Please go ahead.
:
Thank you so much, Mr. Chair.
Good afternoon, committee members. Let me begin by acknowledging that we're gathered on the unceded territory of the Algonquin Anishinabe peoples.
With me today from Public Services and Procurement Canada we have Paul Thompson, deputy minister, and Wojo Zielonka, assistant deputy minister and chief financial officer. From Shared Services Canada we have Sony Perron, president; and Scott Davis, chief financial officer.
[Translation]
I am pleased to be here for the first time as Minister of Public Services and Procurement to discuss the funding requested by both Public Services and Procurement Canada and Shared Services Canada through supplementary estimates (B).
Let me also say that I am honoured to continue the work of my predecessor on the mandates of both departments.
[English]
To support our activities, we're requesting access to additional funding of $192.2 million for Public Services and Procurement Canada and $8.5 million for Shared Services Canada through supplementary estimates (B).
Specifically, Public Services and Procurement Canada is seeking access to $135.9 million to support Canada's ongoing response to COVID-19. The department has aggressively secured services, supplies and vaccines to keep Canadians safe through this time of crisis. We will continue that vital work as we strive to emerge from the pandemic.
The department is also seeking access to $20.5 million to help continue to stabilize the government's pay system and resolve the backlog of pay transactions. In addition, the department is seeking access to $17.4 million to continue supporting our e-procurement solution, which will bring more of our procurement processes online, making them easier and more accessible to suppliers.
[Translation]
This is an important part of our plan to modernize government procurement.
As part of those efforts, the department has also launched a supplier diversity action plan, with an aim to increase the participation of under-represented groups in federal procurement.
[English]
I'll note that we continue to walk the path of reconciliation by requiring that a minimum of 5% of the total value of federal contracts be held by businesses led by first nations, Inuit and Métis peoples.
Through supplementary estimates (B), PSPC is also seeking access to $10.1 million to support the planning and implementation for critical infrastructure projects. These projects include the rehabilitation of the Supreme Court of Canada building, replacing the Alexandra Bridge and implementing a long-term interprovincial crossings plan, an endeavour led by the National Capital Commission.
[Translation]
In addition to the initiatives for which Public Services and Procurement Canada is seeking access to funding through supplementary estimates (B), the department has other important work under way.
[English]
We're making progress on the procurement of 88 advanced fighter jets for the Royal Canadian Air Force. The government continues to work on the finalization phase of this complex procurement, and we're on track to award a contract very soon.
At the same time we are working with our partners to continue progress on Canada's national shipbuilding strategy. Due to the pandemic and other global events, the shipbuilding industry, like so many others, is facing significant challenges, such as rising costs of materials, supply chain disruptions and labour shortages. Nonetheless we are delivering on the strategy, and we remain committed to supporting a revitalized domestic shipbuilding industry that meets the needs of the Canadian Coast Guard and the Royal Canadian Navy.
As you know, we're also working to rehabilitate the parliamentary precinct, and the department continues to modernize our real property portfolio to lower operating costs and reduce greenhouse gas emissions, while providing public servants with workspaces that meet their modern needs.
Like Public Services and Procurement Canada, Shared Services Canada plays a vital role in supporting the government's operations, providing public servants with modern tools, and Canadians with secure and reliable digital services.
Shared Services Canada's request is for a net increase of $8.5 million for core IT services. This is made up of $18.2 million in new funding, but with transfers to other government departments, resulting in a decrease of $9.7 million, and—
:
Thank you, Mr. Jowhari.
Certainly trying to improve diversity of indigenous businesses is something I think our government takes very seriously. In fact, it's almost a hallmark of our government's ambition.
At PSPC—and I looked into this quite closely—we set a target that at least 5% of federal contracts should be awarded to businesses managed and led by indigenous peoples. We are modernizing procurement practices in a way that supports members of our communities who have been historically left out, including indigenous businesses. Obviously over the years, there have been various barriers to indigenous businesses entering into the opportunity to have business with government projects.
Specifically in response to the COVID-19 pandemic, PSPC awarded 42 contracts to self-identified indigenous businesses, collectively worth over $197 million, including for logistics, air charter services, accommodation, cleaning services, IT professional services, medical and laboratory supplies, masks, hand sanitizers and thermometers.
We're continuing to look at what barriers exist so that we can continue this trend. Of course, if we can possibly get over the 5%, we would be extremely happy to do that. That's an ongoing piece of work that our department is focusing on.
One of the major interests of our deputy of PSPC is looking at buildings in terms of what we can do. Obviously, buildings are a source of greenhouse gas emissions, and we have the ambition to get to net zero by the 2030 timeline. What PSPC has been doing is modernizing the national capital region, in particular, through a district energy system, which is providing heating services to 80 buildings and cooling services to 67 buildings in the region. This type of change will result in a 92% reduction in GHG emissions by 2025, so we're definitely on track.
I also had the opportunity to go and visit one of the new workspaces that has been piloted in Orleans in the national capital region. With the future of work, we're anticipating that workplaces will look very different. Obviously, through COVID, we've had the opportunity to use Zoom and to have hybrid situations, where it's appropriate, of course.
I visited a workspace that was essentially a number of work stations and a room for team meetings. Employees would go to this workplace on a needs basis, essentially, when they needed to have some contact directly or when they wanted a quiet space they didn't have at home. Nobody actually owns a work station. It's simply a place where you can go and work, and it seems to be very well received by employees. That particular location was part of what we're trying to do in terms of greening government.
:
Thank you for your question.
[English]
Obviously, there are similarities. There are barriers for marginalized people across the board.
I think it starts, first of all, with the knowledge that there is an opportunity. People need to be aware that they can in fact look at a list of tendered projects and have the opportunity to engage.
Our current system is paper-based, but we're trying to make things much more accessible in terms of websites. If you go on the Government of Canada website and you look for procurement opportunities, you get to CanadaBuys. Some of those improvements are more accessible for people and perhaps less intimidating.
There is a registry, as I understand it, that we're trying to compile of indigenous businesses. We're going across the country to reach out and make—in this case particularly—indigenous people aware of their opportunities to participate. There is an office, as I understand it, where they give direct one-on-one assistance as required as well.
:
I'm surprised to hear that ventilators are among the supplies that the $135.9 million will be used to purchase. I would point out that a $237‑million contract was previously awarded for the purchase of 40,000 ventilators, and only 12,500 of them were used. Whenever I ask whether the government is going to be reimbursed for the ventilators it doesn't use or whether it plans to sell them to the rest of the world, either I don't get an answer or I'm told that there are plans. The answer is always quite vague.
You can understand my surprise, then, to learn that some of the $135.9 million will be used to purchase more ventilators. We've already bought nearly 30,000 too many. We didn't receive the 40,000 ventilators, but it's quite an impressive amount. It translates to about a hundred ventilators per health care facility, if you take into account facilities with just an employee or two as well as bigger institutions like hospitals.
This comes as a surprise, I must say.
:
Thank you, Minister, for being here today.
Nearly a year and a half ago the expert task force on substance use set up by Health Canada recommended, “An expert committee should be convened within three months of this report to lead the design of a national safer supply program, with the goal to increase access to safer supply for up to one (1) million Canadians at risk of death from drug toxicity.” The task force further indicated that such a committee could “Develop a plan for deploying an expanded health response with resources commensurate with those allocated to responding to other emergencies such as COVID-19.”
Your colleague, the , said in September the government is moving towards a regulated safer supply of drugs. However, it's unclear what work is taking place to make that a reality and stop the thousands of deaths we're seeing every year because of the contaminated drug supply.
Have you engaged with the Minister of Mental Health and Addictions on how PSPC might support the development of a national safer supply program?
:
Yes, so this is what you did with COVID, and it's disturbing to hear this. Canadians are dying and lives are being shattered every day because of a contaminated drug supply. You responded to COVID in a very different way. The lives of over 30,000 Canadians have been lost. It's the number one killer in unnatural death in my home province of British Columbia. In my community, the numbers are skyrocketing because of the toxic drug supply.
We know that the wants to double down on the failed war on drugs rather than listen to experts in health and law enforcement and people with lived experience, but your government, Minister, says the approach to the toxic drug crisis is different. You're sitting on clear recommendations from your own expert task force on substance use. You're in that cabinet. To turn the tide on this crisis, you need to move past the stigma and the failed status quo.
Minister, across the country, life-saving supervised consumption sites are struggling to meet the needs of their communities because of a lack of adequate funding. Has PSPC discussed with the Public Health Agency of Canada or Health Canada the possibility of bulk purchasing harm reduction supplies to help reduce operating costs for these services?
:
You are the procurement minister. It is something that your government is pledging is a top priority, but you're not responding like it is. I'm concerned.
Minister, at the beginning of the pandemic, Canada was caught unprepared with respect to personal protective equipment, which put frontline workers at unacceptable risk. The value of having a domestically manufactured supply of essential PPE became abundantly clear. The government encouraged Canadian industry to fill that void. Canadian businesses answered the call, but many small and medium-sized enterprises have since shut down or are at risk of closing because the government has awarded contracts to multinationals instead of supporting this emerging domestic industry.
Wayward Distillery is in my riding. It's owned by Dave Brimacombe, who pivoted in the early days of the pandemic to produce ethanol for hand sanitizer. He was unable to secure government contracts and had to sell his stock at a $400,000 loss. This is a former veteran, Minister. If Canada does not support its own PPE industry, it will disappear. We're at risk of going back to where we were in 2020, once again being caught unprepared when global demand exceeds supply.
What is PSPC doing to support Canadian PPE manufacturers as it continues to procure supplies for the health care system?
I'm just saying that it's going to take decades for people to recover from this. These were people who stepped to the plate and provided PPE for frontline first responders, for health care workers and for people in law enforcement. These were people like Dave Brimacombe, who owns Wayward Distillery in Courtenay, in my riding. These were true heroes, and they got left behind.
I've seen the list. It failed. Going back to those suppliers who stepped up to the plate at the beginning of the pandemic, I wish the government would reach out and support those manufacturers and ensure that they're going forward with a system that will put them as a priority and at the top of the list.
Thank you.
:
Thank you very much, Mr. Chair.
Thank you, Minister for being here. To your departmental officials, thank you so much for joining us today.
I'm going to circle back and try to catch up on a number things I wanted to ask about in a follow-up to some of the questions that my colleague asked.
The first would be in regard to the national security exception. I think it was noted that there was one national security exception applied in the process of the sole-source contracting. Can you tell me who determines the application of that national security exception? What was the justification for it in this circumstance?
I want to go back to a question I've had over the last number of weeks when it comes to the contract with GC Strategies. We understand that it is a small staffing firm that does not have the skill set to do the work, but that they pull together a team made up of subcontractors. When we talk about the process for security clearance, I would like to know what process is applied to those subcontractors. PSPC would have had a contract with GC Strategies, but what is the process for those subcontractors?
We have been told that we cannot know who they are or the nature of their contracts. CBSA told us that they don't know who they are.
What sort of security clearance process do they go through?
Welcome, Minister, and welcome to your officials.
It's incredible to me that we are now moving into the third year of the COVID-19 pandemic. From having worked on the front lines in the very beginning, I certainly appreciate those early days and how difficult it was to procure equipment but also vaccines. We're so far into this now, with generations of boosters.
Could you please speak to the previous actions the government took to ensure Canadians had access to enough vaccines to protect them from current and future waves?
:
Thank you, Ms. Thompson.
Certainly, I'd be pleased to do that, because of course it has been an unprecedented situation that we've faced with COVID-19. I think we can say, and I think we all saw, that our government was in action as soon as the pandemic was acknowledged and declared.
Since it began in 2020, there was a full-court press on responding to COVID-19, working with partners to procure vaccines, personal protective equipment, ventilators, masks and gowns, all in an effort to keep Canadians as safe and as healthy as possible. We did establish complementary supply chains from a range of suppliers, and we partnered with Canadian industry to rapidly scale up and retool production capacity, ensuring a reliable domestic supply to serve our needs for the short and long terms. I think we all remember the stories of so many people stepping up to the plate to do their part.
Since July 2021, Canada has maintained a steady supply of vaccines for every eligible person who wants one. Deliveries from international and domestic sources came in consistently and on schedule to meet our needs, so we have now ensured that we have procured a steady supply of life-saving medical supplies in the short and long terms.
I think we should realize that Canada is currently among the top G20 countries for rate of vaccination. Obviously we still need people to get their boosters, but we have enough. We have secured future supply with Moderna and Pfizer that will provide an access to the range of products that's required, including—and you will have no doubt noted this in the news quite recently—the pediatric supply that's so important to keep our children safe as well. Also, of course, as the variants have occurred, we've kept up and ensured that we've received those vaccines as well.
In terms of more recent times, we have secured a supply of 12.6 million doses of the bivalent, the BA.4 and BA.5 vaccines, to be delivered this year. So far, some 7.8 million bivalent doses have been delivered. We've also secured a supply of a number of therapeutics—you may have heard of Paxlovid—so that specifically if people have respiratory symptoms they can be provided with a prescription.
There are actually some nine different therapeutics that we have acquired, and that was obviously at the behest of the Public Health Agency of Canada. As of October 2022, PSPC has been able to secure orders for more than 2.27 million treatment courses for use in Canada of these nine different therapeutics. Actually, I was interested to learn that these are expensive medications. They vary in cost from $900 to up to $3,000 for a course of treatment.
We have been on top of the situation every step of the way to the extent possible and, of course, we need to remain vigilant going forward.
:
Thank you very much, Mr. Chair.
Madam Minister, according to the Parliamentary Budget Officer's latest report, the budget for warships has increased by a further 9%. We know that the pandemic has resulted in increased costs. That is in particular the result of supply chain delays, absences and leave. The fact remains that a 9% increase is more that what can be attributed to the pandemic itself.
When I heard you say earlier that progress had been made, I was startled once again. On the one hand, you seem to disregard the explosion in prices. On the other, it seems like you are putting a heavy lid on the elephant in the room, in this case Davie Shipbuilding, which is still not officially part of the agreement although it accounts for 50% of the naval construction capacity in Canada. To my knowledge, the framework agreement has not yet been signed, but perhaps you will be pulling a great white rabbit out of your hat this afternoon.
How can you say that things are progressing well?
Earlier you said that the aircraft contract would be signed shortly, since negotiations were proceeding well. Yet you made no mention of the third partner.
I am not asking you to disclose confidential information from the negotiations, but I would like to know how you can say things are going smoothly and that we are making progress when costs have exploded and there is no mention of the framework agreement.
Minister, today CBC is reporting that the MyMoney Loan program offered by Canada Post, in partnership with TD Bank, has been paused after being launched just last month. Concerningly, it is being reported that loans under the program were being offered at rates of up to 20%, much higher than traditional lines of credit.
Postal banking could reduce systemic inequalities in communities that lack bank branches. Many banks are pulling out of rural communities, as you know, despite the fact that they're having record profits—especially communities like the majority of those in Nunavut. I've talked to you about this, and the importance of this to my colleague from Nunavut, . However, it simply can't accomplish this goal if punitive interest rates are offered to pad the profits of a big bank.
As the minister responsible for Canada Post, can you please explain how you will ensure the program is serving communities rather than wealthy executives and shareholders, and that it delivers this absolutely critical service to remote and rural communities across Canada?
:
Absolutely. I can understand your interest, of course. Anyone in the Vancouver area would be similarly very proud of what we're able to achieve with our national shipbuilding strategy.
We are delivering for Canadians by equipping the navy and the Coast Guard with the ships they require in order to serve and protect Canadians. We are also creating good, middle-class jobs across the country, because there is similar work going on in Halifax as well. In fact, the first three Arctic and offshore patrol ships have been delivered. The third was delivered to the Royal Canadian Navy in September. The next three are under construction, with steel cutting for AOPS 6 having occurred in August.
As of this summer, Canada has awarded approximately $21.7 billion in national shipbuilding strategy contracts. I can see Madame Vignola cringing at that number, which is obviously very large, but that is the amount in contracts to businesses throughout the country.
Our national shipbuilding strategy is a long-term investment, and it will continue to create good jobs and support economic growth in coastal communities across Canada.
That was what I was hoping you would confirm, that you actually had used the format that was recommended for you to use.
I want to follow up on some of the questions that my colleague, Ms. Kusie, was asking in regard to the Phoenix pay system. I continue to hear from not only constituents in my riding but from my colleagues from all across the country that they continue to have concerns raised with them about the Phoenix pay system.
My colleague mentioned that there were $500 million in overpayments. I thought I maybe was exaggerating that number but I'm not. There are $500 million in overpayments. In that same article it also noted that, according to public accounts documents, the federal government paid $125 million in Phoenix-related damages to approximately 143,000 people during the 2021-22 fiscal year, and that in the previous fiscal year the federal government paid $400 million in damages to approximately 324,000 individuals.
We're looking at half a billion dollars paid out in damages as a result of what I would call the mismanagement of the Phoenix pay system. It has also been reported that the public service pay centre had 207,000 transactions beyond the normal workload, which is up from a low of 94,000 in March 2021. That's up in October from March 2021.
Can we expect to see another huge amount of Canadian taxpayers' money being paid in damages for the mismanagement of the Phoenix pay system?
:
The numbers that the member quoted were correct in terms of the backlog. In terms of overpayments, we have now collected over 80% of the overpayments that have been identified to date and that's an amount over approximately $2.5 billion in overpayments collected. The remaining 20% that you mentioned is the figure that's in the $560-million range of work that is continuing to collect overpayments. That work continues.
The responsibility for the work on damages rests with the Treasury Board Secretariat, so I'm not in a position to comment on the work of administering damage claims. That is not managed by PSPC.
With respect to the numbers, I did mention the backlog is indeed much higher than we're comfortable with and where we want it to be. We're on track to see intake this year approximately 21% higher than the previous year. Our output thankfully has gone up about 13%, but obviously it's not enough to keep up with the intake, hence that increase in the backlog that you've seen.
We have a multipronged approach where we've hired over 500 additional staff over the last year. We're going to continue to work on staffing and the smart deployment of the staff so that we have the right skill level on the right type of transaction so that we can optimize the use of staff. We have further opportunities for automation, so it's a human effort as well as a management and innovation effort.
:
Thanks. I'm going to be sharing with Mr. Kusmierczyk.
Mr. Thompson, I wanted to clarify just a couple of things if that's okay. The issue of the mobile health units was raised multiple times and, as I understand, near the beginning of the pandemic there was a real fear that our hospitals would not be able to maintain capacity. The United States, in New York, was bringing up ships and there were governments across.... I know that deputy ministers sat together. There were different departments across government to work on COVID, and one of the things that came from the provinces, Health Canada and everywhere else was that we needed to find a way to meet surge capacity.
As I understand it, it wasn't one contract: SNC-Lavalin. There were two contracts given, one to Weatherhaven and one to SNC, of which the maximum value could be $150 million, but that's not necessarily the value that was paid to the company.
Am I correct in saying SNC did not receive a full $150 million? They received what they actually delivered to us.
I also want to come back to some of the original questions asked, because I think it's important to clarify what the role of PSPC is vis-à-vis the role of the client department, when it comes to contracting.
For example, when it comes to the question of.... GC Strategies, the company engaged by CBSA to do the initial design and 70 updates, was paid approximately $8.8 million, with the understanding that they find the personnel to work on the application. There was an original—I'll call it an umbrella contract—put in place by PSPC, but the client department could then go ahead, within its own framework, under that umbrella agreement, and set up its own purchase order. This seems to be what happened. The vendor was selected by CBSA, not PSPC.
Would I be correct in that?
:
I'm happy to speak to that.
The minister mentioned, in her opening remarks, the e-procurement initiative. It has a total budget of about $240 million. Earlier, in the month of September, we went live with the CanadaBuys site, which is the client-facing portal. There are some back-office capabilities, as well. This is aimed at making the procurement experience much easier and less frustrating, particularly for small and medium-sized enterprises. It will give the government much better access to data, and it will allow suppliers to self-identify when they are members of equity-seeking organizations.
We are pleased with the progress. We have over 20,000 suppliers already registered on the site, and over $1 billion in contracts has been registered, so the program is meeting its key milestones.
:
Thank you for the question.
This is an active area for us right now, obviously, with a very changed set of circumstances. I would note that, prior to the pandemic, we had done some work to identify some significant opportunities to really optimize our office portfolio. There were estimates that 40% of our office portfolio was surplus to our needs at that time, and you can imagine that with hybrid work layered on top of that, we have even more opportunity to shift our portfolio.
We are looking at a more aggressive strategy for consolidating our real property, with a focus on our core Crown-owned assets. We think there's an opportunity to terminate some leases for lesser-used buildings and focus on some Crown-owned and make them accessible, green and better suited to hybrid work. We think we can achieve at least a 50% reduction—not a 40% reduction—and do that over an accelerated time period. That's the essence of the strategy we're working on right now.
We've heard, for example, on the U.S. side, President Biden talk about greening their fleet, making sure all of their fleet is zero-emissions vehicles, EVs and hybrids, by a certain date. He mentioned, as well, that they would be “made in the United States” vehicles too. Is there an opportunity, for example, to have a made-in-Canada provision built into the procurement policies under the greening government initiative?
:
The NSS remains a very complex endeavour. It's a multipronged approach within the NSS. It has three pillars and multiple strategic objectives.
The three pillars are the large ship construction; the smaller ship construction, those less than 1,000 tonnes; and then the refit and maintenance pillar. Across all of these pillars there are different mechanisms and initiatives to improve the way we build and procure ships and even how we design ships and work with the shipyards.
I will outline three pieces that we're specifically working on with the shipyards and within our own governance in Canada.
The first one would be a more sophisticated approach to controlling schedules, costs and scope. That's the earned value management mechanism that we have been using, mainly with the large shipyards and the NSS strategic partners to build large vessels. It's also being used in the refit and maintenance pillar with other shipyards across Canada.
The second one I'll mention is a more elaborate approach with risk management. We dive into risk management at project, program and strategy levels. We do that with the shipyards. We also do that within Canada with our own governance at the ADM level, deputy minister level and with central agencies in the audience, really bringing a comprehensive picture of all of the risks that exist in the NSS.
The last one that I will mention is governance, which I just touched on a little bit. We always strive to improve our governance. I find the governance is pretty tight, but there's always room for improvement. We have introduced, over the course of the NSS, specific executive governance committee meetings with the large shipyards and also for specific projects such as the ferry building project with Transport Canada and Chantier Davie. We have governance at the Government of Canada level and with the shipyards at the project and program level.
Thank you.
:
I'm really happy for the Davie workers.
Mr. Perron, my next question is for you.
In the appropriations to be passed, there are funds of just over $18 million to cover the costs of providing basic information technology services. This is in addition to some $25 million already provided.
First, I would like to know what is meant by basic information technology services. Maybe I'm repeating myself, but I hope not.
Secondly, what makes it so unpredictable that we have to ask for more money in a supplementary budget?
:
In fact, these are the licences that one has to pay for so that each of the employees can have access to basic telecommunication tools, such as emails or Teams.
What is unpredictable is that each federal department is going to have new programs and new activities and is going to seek budgets for that. In this context, departments will determine whether they need more full-time equivalents or more person-years. Part of the financial demand will then include the cost of providing these services.
When you offer a licence, you have to pay a supplier. That's the model. That's the only way to do it.
Maybe one day I'll be told that we have to return money because we won't need to cover the cost of these licences. Then there might be a reduction—
:
Your department's mandate letter includes working with the and the to “introduce a new Buy Clean Strategy to support and prioritize the use of made-in-Canada low-carbon products in Canadian infrastructure projects.”
However, PSPC's most recent departmental plan makes no mention of a buy clean strategy. Despite broad support from industry, labour and the environmental community for a buy clean strategy, it seems little progress is actually being made on this front.
The supplementary estimates (B) do propose to transfer $235,000 from the National Research Council to the Treasury Board to support the implementation of a buy clean secretariat for federal procurement. However, I'm not aware of any timeline for an actual strategy to be introduced.
Can you explain if PSPC is actually working on the development of a buy clean strategy and when this might be introduced?
That's our time. We are pretty much done for the day, but I want to use the chair's prerogative to ask a couple questions, if I may.
Mr. Page, regarding the CC-295, the Kingfisher, could you very briefly run us through your role, PSPC's role, with that? The committee had asked for documents regarding the Kingfisher from PSPC and received a reply that zero documents existed in your department on that. Can you let us know who this committee should be calling to discuss the ongoing development production problems of the Kingfisher, please?