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Good afternoon, everyone.
I call this meeting to order.
Welcome to meeting number 49 of the House of Commons Standing Committee on Government Operations and Estimates, the mighty OGGO.
Pursuant to the motion adopted by the committee on Wednesday, January 18, 2022, the committee is meeting on the study of federal government consulting contracts awarded to McKinsey & Company.
We are going to start with a five-minute opening statement from Mr. Barton.
Mr. Barton, welcome. Five minutes are yours.
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Mr. Chair and members of the committee, thank you for inviting me today.
At the outset, I want to be clear that I'm appearing voluntarily, as a private citizen, on my own behalf. I'm not here as a representative of McKinsey and, obviously, I do not speak on behalf of the Government of Canada.
I want to take a few minutes to tell you about my background and make three observations.
On my background, I started my career in 1986, at McKinsey’s Toronto office, where I spent 10 years. I then moved to the South Korean office and stayed in Asia for 12 years. In 2009 I was elected global managing partner, in which role I served until 2018, having held three terms. As managing partner, my role did not involve the origination or oversight of paid engagements between the Government of Canada and McKinsey’s Canadian team.
It has now been over three and a half years since I left McKinsey and sold all my shares. It has been more than 25 years since I was regularly involved in McKinsey’s Canadian consulting engagements.
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I'm neither a member nor a supporter of any political party in Canada.
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I believe, though, in giving back to Canada. I have been an unpaid adviser to different Canadian governments a number of times. For example, in 2010 I was among a number of Canadians advising then finance minister Jim Flaherty, including attending a two-day retreat hosted by him.
In 2013 I was asked by then prime minister Harper to serve on the Canadian advisory committee on the public service, which I did for two years.
In 2016 I was asked by then minister Morneau to chair his advisory council on economic growth with 13 other Canadians. I believe that the growth council did important work for Canadians. Its recommendations included building more Canadian infrastructure, speeding up approvals for resource projects, cutting red tape, attracting foreign talent and capital, unleashing key sectors such as agriculture, and providing the basis for reskilling Canadians to deal with technological change.
In July 2018 I announced that I was retiring from McKinsey and began to build my next chapter, which included public, private and foundation board roles. To support my wife, Geraldine, in her career, I moved from New York to Hong Kong.
In August 2019 I was asked to become ambassador to China, where my primary mandate was to secure the release of Michael Kovrig and Michael Spavor. I then had to resign from more than a dozen roles I had recently taken on as part of my post-retirement work.
I want to make three quick observations that I hope will be helpful.
First, I want to be clear that I have had no involvement whatsoever in any awarding of paid work to McKinsey by the federal government since I relocated to Asia in 1996. In joining the public service as ambassador to China in 2019, I underwent a thorough conflict of interest process with the Ethics Commissioner to ensure that my prior roles with McKinsey and elsewhere would not conflict with my public service obligations. That included a full proactive recusal that screened me from dealing with McKinsey and, of course, any decisions made by the federal public service relating to McKinsey.
Second, federal procurement work involves a structured process. The procurements are not evaluated at the political level but by civil servants. Of the public sector engagement since 2015 reported by the media, McKinsey has publicly stated that the vast majority were the result of publicly tendered, competitive requests for proposals, independently evaluated by public servants based on objective point-rated technical and pricing criteria. The rest were through a national master standing order, which also follows a rigorous procurement process.
Consultants are often selected by governments in the private and social sectors because they are able to provide specialized expertise, innovation and insights from global experience, advice that is objective and independent, flexibility to help when and where needed without carrying those same costs at other times, and a deep bench to allow analysis to be completed quickly.
It's also important to separate the work of McKinsey from the times that I, as a private citizen, sat on several advisory councils as a volunteer at the request of then prime minister Harper, the late minister Flaherty and then minister Morneau. Those advisory councils made recommendations to elected officials. Sometimes they took them; sometimes they didn't. In these instances, advice came from a panel of volunteers convened by the government, not from McKinsey.
I chaired the growth council, and McKinsey supported the growth council's work by providing data and information to help the council on a pro bono basis.
Third, and finally, I will note here that the National Post recently reported that in the last full fiscal year, ending March 31, 2022, the Government of Canada spent at least $22.2 billion on external consultants, of which McKinsey contracts represented $17 million.
I appreciate your invitation today and look forward to taking your questions.
Thank you.
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Thank you very much, Mr. Barton, and thank you for being here voluntarily today. I appreciate it very much.
I want to start by saying that this committee has undertaken a study on outsourcing, and I think it would be a very valuable study to understand whether we spend too much money in this country on management consultants or other forms of contractors outside the civil service, and we should be doing that.
There have been allegations related to McKinsey's activities abroad. I'm sure you're going to be asked about that today. I think, again, one of the policies that the Government of Canada should be looking at is whether or not companies alleged to have committed misconduct abroad—certainly if they've been convicted—should not do business with the Government of Canada.
However, that's not why you've been brought here. You've been brought here because there are allegations being made that somehow there's an untoward relationship that has gotten McKinsey business through your—as has been characterized many times by Conservatives here and in the House of Commons—being a close personal friend of the Prime Minister.
I'm going to revisit the first question Ms. Kusie asked you.
Mr. Barton, would you consider yourself a close personal friend of the ?
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That's a great question.
I want to clarify something. I didn't know who he was in 2013. When I was in that elevator going up to see Jim Flaherty, that's the first time I met him. I haven't been in Canada since 1996. I don't watch the news and everything that is going on, so I didn't know who that was. Someone then introduced me and said, “This is Justin Trudeau.” That's why. That's the first time. Of course, after doing the growth council and so forth, I did know who he was, and recognized him.
In the run-up to my being ambassador, it was Ian Shugart, who is the clerk, who asked me to help. It wasn't the . It was Ian, because, just to explain, there was no communication with China. Nothing was happening. You know how bad it was.
They were looking for ideas, and I said, “Let's try a back channel route to try to get a communication going.” That's the first time I had an interaction with the on that: How would we do it? We'd have to set this up at the G20. There were about six other people in the room. That's the first time we talked about it.
Ian Shugart was the main person who was interacting with me, and actually trying to convince me to do it. I'll be very honest. It was the greatest honour of my life to do that role, but I did not volunteer to do that.
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Mr. Barton, in view of the extent of our relationship, it's highly unlikely that I would be publicly praising your qualities. I don't think we are that close, which suggests something.
I'm going to bring up an entirely different matter, the matter of Canada with its 100 million citizens, and the greater Montreal area, with a population of 12.5 million. It's about a recommendation designed to make Canada's economy more dynamic.
You've been talking about a lot of numbers. Of these 12.5 million Montrealers, how many would speak French? To what extent will we have been able, as a country, to integrate, teach French to, and invite people to become a part of the Quebec nation, one of whose characteristics is the French language? Will this number not mean fewer people overall who will still be speaking French?
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Okay, so you mentioned a couple. I was also looking at the numbers. You're right. In 2021, McKinsey got $32 million in contracts. Deloitte got $28 million back in 2011 under the Conservatives. It got $173 million in 2021.
When we talk about the scale of things, this is pretty significant. In fact, PricewaterhouseCoopers got almost $10 million in 2011. It got $21 million in 2013, $34 million in 2014, and $44 million in 2015 under the Conservatives. You see where I'm going. Things started back in the Conservative government with outsourcing, and it got out of control. Now it's at $93 million.
When we look at the overall totals, Deloitte got half a billion dollars in outsourcing in the last decade. PricewaterhouseCoopers got $511 million. Accenture got $211 million. Ernst & Young got $107 million. KPMG got $139 million, and McKinsey got $68 million, not including 2022.
Why do you think this committee is not looking at all those companies? Do you believe that some parties really want to focus on McKinsey and you? Do you think they really want to get to the bottom of the outsourcing issue, and how to stop it? Right now, we're seeing millionaires getting richer on contracts off the public tax dollar when the public needs services the most.
I'm going to move a motion at this committee later on to ensure that we expand the scope of this study, because I'm not here to play politics and pay one company over another. We need to look at the whole scope of this thing, and we need answers. We need all these companies before this committee, because they need to explain how they're getting these contracts.
I guess, you know, adding to that.... I mean, you know, you talked about giving back to Canada, and I appreciate your comments on that. What makes you the person the of Canada has to go to for free advice given out of the goodness of your heart?
First of all, just the number of issues that are being dealt with at any particular time.... I saw it in foreign affairs. You have to move 60,000 Canadians from different parts of the world. That's not been done before.
When I was there, we established a supply chain for PPE. That's not in the book. When you become a diplomat, it's not supposed to say, “You build a supply chain.” We had to figure that out. That was from China. At one particular point, 93% of our PPE supply came from China. Deloitte helped. Deloitte played a role, but it was actually civil servants who were doing that. There were tons of other issues going on at the same time.
There's a huge workload that we need to look at. I think the speed with which information moves.... There's not time to be able to absorb and think. You have to react very quickly. There's not enough time to get ahead for the next issue that comes along.
You then have the whole digitization. This is something that's happening to every organization. Customers expect it. They get it from their retailers and they expect it from government, but frankly, we have some quite decrepit systems that have to be shifted. That's a lot of work to be able to do it.
We have to look at some of those elements that are putting pressure on the civil servants and their ability to do their job. I think that would be a very productive process.
Good afternoon, Mr. Barton.
I have several questions to ask with a view to clarifying a number of points.
You were the global managing director of the McKinsey company from 2009 to 2018. The Trudeau government took over eight years ago, in 2015. From that point on, there was exponential growth in the number of contracts awarded to the company by the Government of Canada.
We would like to know how that came about.
When you were the managing director, you were no doubt involved in the relations. Even though you have said that it's not the case, Mr. Trudeau and Ms. Freeland claimed to be close friends. However, it's not unheard of to boast about being friends with certain people.
We'd like to know the nature of the discussion you had with the Trudeau government, whether with the Prime Minister, Mr. Morneau or someone else, about obtaining contracts that would get McKinsey involved in Government of Canada activities and make it a more active consulting firm.
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Rather than talk about your personal interests, let's talk about McKinsey.
What we're now wondering is what kind of advice the company was giving to foreign countries like Saudi Arabia, Russia and China.
Here in Canada, there are activities for which budgets are allocated to the departments of Citizenship and Immigration, Public Works and Government Services, National Defence, and the Canada Border Services Agency. There are problems in these four departments.
What we don't like is McKinsey developing a policy structure for the Canadian federal government and the ministers announcing a plan that seems to be coming out of nowhere. We can see that the plan came from McKinsey, but we don't know the exact contents and don't know whether the public service is able to implement it.
For example, the government tabled an immigration plan in November, in which we learned that Canada would be welcoming 500,000 newcomers as of 2025. We know that it was one of your recommendations, but the machinery doesn't appear to be able to follow through on it.
Does the usual practice involve you making recommendations to governments and them doing exactly what you suggest?
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It was really around the question of outsourcing, and what's happening.
I think we're in a time of immense change and pressure on organizations, not just the government, but also the private sector and social sector. The consulting industry has been growing very quickly. That's just the underlying shift that's going on. Yes, it's happening in government, and it sounds like a very large increase, but it has also been happening in the private sector and the social sector. That's what I was trying to get at. Again, there are things like digitization. That's a one-off that has to occur. The COVID situation led to all sorts of issues for organizations.
All I know is that most consulting firms were extremely busy. They didn't have enough people to be able to do the work. Again, you should ask others who come in here to talk about it. I wasn't working there, but that was my sense of it.
There was a very significant increase in the size of the consulting market.
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Thank you very much, Mr. Chair.
Thank you, Mr. Barton, for being with us this evening.
I looked at the recommendation made by the Century Initiative, and at the recommendations from the Advisory Council on Economic Growth. You were saying earlier that the government didn't act on the Century Initiative recommendation to welcome 450,000 immigrants, and that it had decided to increase the number to 500,000 immigrants. The Century Initiative also suggested that by 2026, the target would represent 1.25% of the Canadian population, which would mean 500,000 people in that year. That amounts to saying that the government is taking things even farther than one of your suggestions. I am saying “your” because you were on the Century Initiative board of directors, as was Mark D. Wiseman.
I further noted that many of the Century Initiative suggestions ended up among those made by the growth council. I'd like to understand why. You, Mr. Wiseman and Mr. Andrew Pickersgill, who helped you, were all involved in the Century Initiative, and many of the people from that organization were also on the growth council. I would therefore like to understand the ties between the two bodies.
Lastly, why is the government implementing, and even going beyond, debatable measures in terms of the preservation and promotion of French?
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Yes, but the Century Initiative started in 2011. I wasn't involved in the day-to-day, but I did give money to it. I thought it was a good initiative. Again, I wasn't in Canada, but I think it's a good thing.
Mark Wiseman was picked, but not because he was in the Century Initiative. He was the head of the Canada pension plan. That's why he was on there.
Everyone brings their own affiliations and views to the growth council. We had a very wide group. There were people on the growth council who did not want to increase immigration by very much. That was one debate that occurred. We gave the government.... We didn't say, in a single point, “This is what we think.” We said that the majority of people believe we need to take it up to 450,000, eventually, over time. Colleagues said, “Let's be careful. Do we have the ability to absorb them as they go through?” We gave a range.
There were also some people who were concerned about—
I understand that McKinsey is a large company, and I get that as the big boss, you didn't necessarily know everything that was happening—every letter mailed, and so forth—but you must have known certain things. Certainly, you're responsible for the culture that existed at the company.
To follow Mr. Johns' questions, you've acknowledged that something happened that shouldn't have happened with respect to Purdue Pharma. I would like to know what you think happened that shouldn't have happened, and who you think is responsible for that.
When did you first become aware of the work your company was doing for Purdue Pharma?
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Thank you, Mr. Chair and Mr. Barton.
I want to pick up on a comment by the colleague beside me and an observation he brought forward about the comparative value of contracts that McKinsey has with the Government of Canada.
In your last full year as the head of McKinsey in 2018, the value of federal contracts with McKinsey was $3 million. Again, compare that to the $10 billion that McKinsey brings in globally.
The Library of Parliament, in its report analysis, looked at consulting contracts for the big six consulting companies: Ernst & Young, KPMG, Accenture, PricewaterhouseCoopers and Deloitte. When you look at the value of the contracts from 2005 to 2022, the value of the McKinsey contracts is about 3%, so the value of the McKinsey contracts is dwarfed by the contracts that are provided to Deloitte, Accenture and PricewaterhouseCoopers.
Can you speak to why that is and why, for example, other consulting companies are providing services on a much greater scale than McKinsey?
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I don't know about that. It's maybe more fundamental to their practice. It's critical to what they do. The public sector practice, when I was at McKinsey, was 5% to 7% of a practice, and in some countries it was nothing.
If I might say so, working with the government is difficult. It's more difficult than working with the private sector, and that's not about the people. It's just a very complicated process, for good reason, in where it is. We have fewer...we have to think about the focus of the time and so forth.
It's a good question, though. I think it's a very good question for the committee to ask, and it gets to your point, if I might say so, which is to broaden it. There are other institutions that are doing well, growing, or however you want to say it. Why, and how does that work?
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Yes, and then I mentioned the digitization. This is a new phenomenon whereby organizations are digitizing themselves. That's a complex, heavy-duty piece of work that has to occur. That's also happening. COVID accelerated that, because people couldn't communicate, so you had a big advance on that side.
The other issue is the geopolitics and the supply chains. I think, actually, with the war you have all sorts of challenges relating to food security, supply chains, friend-shoring—whatever you want to call it—and that's a different landscape from what we've had before.
Those are just three things I could see. I'm sure there are more. As I said, again, the repatriation of 60,000 Canadians doesn't cost nothing, and there aren't resources to be able to do that. I remember on that one getting phone calls asking me to figure out who was the CEO of Air India, how we were going to be able to get people here on the cruise ships and how that works. These weren't relationships that consular affairs would typically have.
It wasn't in the playbook, so there were new playbooks that had to be built quickly and at scale, and I think that's when you ask for help. The organization I worked with, when it was Deloitte—and again it's not to make an advertisement for Deloitte—was very helpful. I'm glad they were in the PSPC, because they helped organize all the different suppliers that we were looking at and made sure we had our quality—
I would like to just circle back to a conversation we were having earlier. It's come up in some of the back-and-forth. It is around the realities of moving into a 21st-century economy with COVID, where a world shut down and then at the same time opened up, and the reality of how challenging it's been.
Going forward and understanding that it's probably not going to turn in the next number of years into a very peaceful space in which we can methodically move forward in terms of managing the rate of change, how do governments, for example, work across sectors—including consulting firms—to bring preCOVID practices very quickly up to this very fast-paced reality in which we're finding ourselves?
Back to the transparency and data piece, how can we do this so that we don't continue to have these same conversations without having mechanisms that can give us assurances that things are indeed progressing in a way that is inclusive and ultimately allows governments to have workforces that are able to do much of this work?
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I think there are a couple of aspects.
Again, I go back to the training and reskilling of people. This is happening in companies. You see the training budgets in Fortune 500 companies accelerating at a very high rate. People are doing fundamentally different things. What I'm doing now will probably be very different from what I do five years from now, so how do I help to do that? They're spending a lot of money on that. That can be done internally. Again, when I was at McKinsey, other than the R and D that I talked about, our biggest budget was training, because you have to do it.
More resources are needed to train the people we have, and we need to recognize that that's the case. I think there can be private sector organizations to do that, including universities. You don't go away for a year. It's a two-week program, or its a part-time program. AT&T has done this. It's two hours a week, and you get a medallion certificate as a digital expert if you want to do it. It's done so you can work and learn, right? We need that.
There's a technology transformation that's needed in this government and in all governments. I don't want to be harsh about it, but we're in the Stone Age. We have to spend the money. That will need a lot to be able to do it, but it will enable the organization to do more if we do it.
In my view, it's the training and technology. I think that having people go in and out.... Having private sector people coming into government and government people going into the private sector is good to broaden the mind.
The other thing I always keep in mind with these changes.... The average lifetime of a company in 1935, which wasn't a good year to be on the stock exchange, was about 90 years. The average lifetime of a company that's on the stock exchange today is about 14 years. It just shows you the rate of change. It's very difficult to keep up. Nothing is going to replace the government. You're not going to have a new government, but we have to have that mindset.
Personally, for whatever it's worth, I think it's the training and technology.
The , in terms of the outsourcing, says it's “illogical and inefficient”. Those are his comments on one of the contracts that went out. He tasked the and the President of the Treasury Board to look into it, to take a deep dive and look at what's going on with outsourcing.
He's deflecting. He's not taking responsibility.
You're here. You haven't had answers for a lot of questions. You said, “We don't know how it works.” I have a pretty good idea how it's working. It's working for consultants quite well.
Who knows? Who knows how it works? Who has the answers to the questions we're asking?
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I'm afraid that is your time, Mrs. Block. Perhaps you can follow up on the next round.
We have Mr. Housefather for five minutes.
Colleagues, we started a couple of minutes late, but we've gone through very fast, so we're going to have a tiny bit of time left over. After Mr. Housefather, we'll do three minutes for the Conservatives, back to three minutes for the Liberals, one minute for the Bloc and one minute for Mr. Johns to bat cleanup.
Thanks.
Go ahead, Mr. Housefather, please, for five minutes.
Mr. Housefather has made a valiant attempt to help and defend the witness, but I want to clarify and underline our position, which is that there are not different lines. There is the same line. The line is that the witness, Mr. Barton, led McKinsey for about a decade, and during that time, McKinsey was involved in myriad ethical and moral scandals around the world, which the witness appears to have been largely unaware of on his testimony.
At the same time, he was working with the Government of Canada and advising the on a series of issues that would have had relevance to some of those same clients. The advice that he was giving to the Government of Canada would have had relevance to Chinese state-owned enterprises that McKinsey worked for, private sector clients, various companies that were regulated by the Government of Canada. It is not different lines, as Mr. Housefather suggests. It's the same line.
I obviously don't hold Mr. Barton accountable for the current activities of McKinsey or anything following his departure, but I think it is appropriate to hold the leader accountable for the things his company did or didn't do, which include providing advice to Purdue Pharma, advice that included paying bonuses to pharmacists for overdose deaths. That was something that came out of the culture that existed at McKinsey, sir, while you led McKinsey. However, you said you don't know about McKinsey's work on opioids, so let me ask you quickly a number of other questions about what you were or were not aware of.
Were you aware of McKinsey's work for the Saudi government during your time at McKinsey?
I believe McKinsey is a very values-driven, principled firm that has done extraordinary work on Ebola, on MERS and on the development of the vaccines. It does a huge amount of work on getting unemployed youth to employment. It's a very large firm.
You're picking issues, and you're right on Purdue Pharma. It's a mistake, but there are very many other areas where it's worked well.
There's another thing I might just point out. It's interesting that today, for every position that's available in McKinsey, there are 300 people who are talented who want to join McKinsey.
Number two: McKinsey continues to grow and continues with clients it's working with on repeat work. That's what I see.
Number three: It's the most significant leadership factory that's out there. If you look at CEOs or people running organizations, that's where it is.
Your definition of McKinsey is an extreme view, and you love quoting the book. That book hasn't sold, and those were examples from it. There are some quite negative views of that, stating that it's a very biased view. It's an anti-capitalist view that puts McKinsey in the centre. Apparently, if you continue with that book, McKinsey was responsible for the financial crisis. I'm surprised that you haven't mentioned that, because we invented securitization, and therefore, the financial crisis occurred.
There are too many of those lines that are made like that, and I think they are exaggerated. Yes, McKinsey has made mistakes. It's a large firm. It has 40,000 people. All organizations have those challenges, but if you look at the impact that the firm has had around the world in many different places, it's very significant.
I just think you're coming at it from an extreme view. That is my view.
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Thank you, both of you.
Before we go to Mr. Johns, I'm just going to intervene for a couple of seconds, because I think I know where Mr. Johns is going to go, and that's fine.
Mr. Barton, thank you for being with us today.
I just have a couple of questions. I'll use chair's prerogative. I want to follow up. I'm going to assume that you were not threatening Mr. Genuis, a member of Parliament. It sounded like you were going down that step. I just want to be very clear that was not your intent.
There was a question that was asked a couple of times. I didn't hear it, but I'm wondering if you could share with us.... When you became ambassador, you sold out your shares in McKinsey. I assume that a cheque was just cut for you. It wasn't in exchange for shares of other.... It was just that a cheque was cut and you ended your relationship with them.